https://hmlandregistry.blog.gov.uk/2017/07/12/getting-the-most-from-application-enquiry-part-2/

Getting the most from Application Enquiry part 2

This is the final part of our two part blog that will help our customers get the most from Application Enquiry, our online tool that supports the way they already monitor and manage registration applications.

Yesterday we offered two tips to land and property professionals who use our portal:

  • Tip 1: Search by ‘HM Land Registry Reference’ to save time and see specific information; and
  • Tip 2: Save application details for later.

 Today we pick up where we left off and continue with three more tips:

Tip 3: Check and verify discharge activity

If you have a title number of a property, you can view a list of the pending applications and official searches with priority against it.

If a pending application relates solely to a discharge of charge it will be easy to identify because the service flags this on the screen.

Alternatively, you can select ‘Discharge Activity’ to find out whether any charges have been discharged against this title number within the previous 30 calendar days.

This is gives you an easy way to check if we have received a discharge before you send us your own application.

If any discharged charges are revealed you can then select the ‘Verify Details’ link to input the charge date and confirm details relating to the discharged charge(s). You can then print the page - select ‘Printer-Friendly Version’.

Tip 4: The limitations of requesting more information about the progress of an application

If you need information about the progress of an application you should be able to find what you need from the ‘application details’ screen. If this doesn’t contain the information you need, you can request more information with the ‘Still need to contact us?’ link within the service, although the information in Application Enquiry is often the best information we have.

If you make a request for more information, we will respond by email within 24 hours. It is rarely possible to predict an application’s completion time with any certainty and in most cases we can only give an indication of when your application will be completed (which will often mirror the average timescale already shown as part of the service).

It’s also important to note that in most cases, we can only provide more information to the person who submitted the application.

Tip 5: You can ask us to expedite an application if it’s urgent

When your application is urgent (maybe it’s holding up a transaction?), you can ask us to expedite it under certain circumstances. If we approve your request, we will process your application sooner. If you have sent us everything we need, we should be able to complete it quickly.

Please note that we will usually only consider such requests from the organisation that sent us the application.

To make a request to expedite an application, click on the ‘Still need to contact us?’ button within Application Enquiry, then complete your contact details and select the ‘Request an expedite’ option.

Select the expedition reason from the drop down menu and don’t forget to send us the supporting evidence. We will need this to validate your request. When we have assessed your request, we will email you our decision.

Final tip

Don't forget that Our guide explains how Business e-services customers can check applications to HM Land Registry through the portal.

We want to hear from you

Have you found these five tips useful? Tell us what you think of them in the comments section below. We also want to know what you like about the service, and we invite you to share any tips you have for other land or property professionals.

We’d also like to hear from you if you are not using the service - please do tell us why. The features in Application Enquiry have been developed and tested with customers. We are always looking to improve our services and your feedback can help us do that.

42 comments

  1. Comment by Niros posted on

    Hi,

    It's been over 5 months since my Mortgage offer was accepted.
    The Property is shared Ownership Leasehold.
    My solicitor raised enquiries beginning of July.
    They were chasing via email the Sellers Solicitor and they need to answer 2 and update the Building Insurance,which has been expired.
    I will list the Enquiries:

    3.Please Clarify the Extent of the Property.The Title Plan indicates that only The First Floor of the Building is included in the Demise with the Remainder being the Parking Space to the front.The Description of the Property in the lease describes it has a ground floor Flat and the Estate Agents Particulars describe it as a Duplex Apartment over two Floors.

    5.Please Confirm why the Freehold for each Flat has been separately Registered

    Update the Building Insurance

    I keep calling the EA and my Solicitor every single day to find out if they have any further updates for me. The EA tells me it is with the Land registry since September and I am not sure if they have submitted the application.
    Please,Could somebody confirm if the application was submitted and can confirm it's been expedited,because my Mortgage offer runs out soon.
    The address is 9 Kirkstall Place, Oldbrook,Milton Keynes,MK6 2RD
    Many Thanks
    Niros

    Thanks

    Reply
    • Replies to Niros>

      Comment by ianflowers posted on

      Niros - Sorry to hear of the difficulties you have experienced. We note you have also contacted us directly on these points, which will be referred to the appropriate officer to consider. We may need to call for files to fully investigate some of the points raised. We will respond as soon as possible.

      Reply
      • Replies to ianflowers>

        Comment by Niros posted on

        Do you know,How many more days I have to wait,because I want to move in as soon as possible.

        Reply
        • Replies to Niros>

          Comment by ianflowers posted on

          Niros - I can confirm that we currently have no application pending with us in relation to the property referred to. A response on the other points raised will be sent as soon as possible.

          Reply
          • Replies to ianflowers>

            Comment by Niros posted on

            Ianflowers,When you wrote "A response on the other points raised will be sent as soon as possible",do you mean the Question 3 and 5.Will you post or email it directly to the Sellers Solicitor.Will it be this week?Does this mean they need to fill this response and sent it back to you?

          • Replies to Niros>

            Comment by ianflowers posted on

            Niros - I only meant that we will respond to you by email on the points raised that do not relate to whether an application is pending. We would hope to respond this week but cannot guarantee this. We wouldn't be able to post to the seller's solicitors as they would need to contact us directly if they've not already done so. We also can't take any action in respect of the transaction re the shared ownership lease in advance of an application being made.

          • Replies to ianflowers>

            Comment by Niros posted on

            Hi Ianflowers,
            A couple of weeks ago,I have asked if the Sellers Solicitor made any application and you confirmed no application has been made.Today,I have spoken to my Estate Agents and they said to me over the phone that the Sellers Solicitor has sent the documents to Land registry.I need to find out if they've done it,because this is from August and I don't really know what to do now.
            Please,Could you possibly have a look for Property 9 Kirkstall Place,Milton Keynes,MK6 2RD
            Many Thanks
            Niros

          • Replies to Niros>

            Comment by ianflowers posted on

            Niros - Hi. I can confirm that a solicitor made an application on 15 November to alter the property description and qualifying note. The application was completed on the same day and notification sent to the solicitors acting in the business post.

  2. Comment by Daniel Finnemore posted on

    Hi,

    I am in the process of buying a property however the property was never registered with the land registry, I have been advised that the sellers solicitor has expedited the registration however we are still waiting and are yet to hear anything, can you look into this please?

    Thank you

    Reply
    • Replies to Daniel Finnemore>

      Comment by ianflowers posted on

      There may limited information that we can provide as the application's been lodged by a third party and you may have to continue to liaise with the solicitors involved to get the full position. But please give details on our contact form - https://bit.ly/2F6AtxU and we will get back to you. Or call our Customer Support Centre on 0300 006 0411 .

      Reply
  3. Comment by Barry Johnson posted on

    Hi I'm in the process of selling a flat and are near to completion. The buyers solicitor has been in touch with my solicitor asking for lease to be upgraded to an absolute title from a good leasehold title. My solicitor tells me they have applied for this and expidited the application she also tells me that it should just be a formality. My concern is she has done what she said she has as i think sometimes she just tells me what I want to hear . So looking for an update ..the address is
    Flat 3 heathside pwllheli ll535al.. thanks in advance

    Reply
    • Replies to Barry Johnson>

      Comment by AdamH posted on

      Barry - the application was submitted recently and added to our systems today (4th Feb). Their request for it to be expedited will be considered asap

      Reply
  4. Comment by Barry Johnson posted on

    Thanks for the reply

    Reply
  5. Comment by Barry Johnson posted on

    Hi looking for an update on lease upgrade from good title to absolute very pushed for time on this the address is Flat 3 heathside pwllheli ll535al. Thanks

    Reply
    • Replies to Barry Johnson>

      Comment by AdamH posted on

      Barry - the application was completed in the last 20 minutes

      Reply
  6. Comment by Barry Johnson posted on

    Thanks that's great ..

    Reply
  7. Comment by Sarah posted on

    Hi,
    Our solicitor started a application on Friday 1st and expedite the application.
    We receive a letter on Friday 8th stating we need a ordnance surveyor survey to up date your files in order to complete the application which can take up to 2 weeks.
    We are in urgent need of this sorting other wise the sale is going to fall through.
    Are you able to advise if it will be quicker than this and how long does it take once the surveyor has been out for the application being complete and notified to my solicitor ?

    Reply
    • Replies to Sarah>

      Comment by ianflowers posted on

      Sarah. Hi. Our surveys requests are passed to Ordnance Survey to deal with and they should be in touch with you to arrange a suitable time to visit. If an expedite has been granted, the urgency should have been noted on the survey request, but please contact your solicitor who can check the position with us or contact us directly us using our online form or by phone with details and we'll look into it.

      Reply
    • Replies to Sarah>

      Comment by ianflowers posted on

      Hi. We've already responded to your general points re the survey. As to how long it will take once the survey has been completed, this will very much depend result of the survey, the application type and whether any additional issues / points arise. Your solicitor is best placed to check the position with us.

      Reply
      • Replies to ianflowers>

        Comment by Sarah posted on

        Hi Ian,
        Thanks for the reply.
        I believe we are applying for the land to be registered as no one has ever owned it and it’s a small section of our front garden.
        Will our solicitor be able to check the progress of what stage we are at ?
        We are hoping it’s as straight forward as registering the land to us.
        What is the time scale or the surveyor reporting back to Land Registry?
        We believe it’s been treated as a urgent matter but nothing moves very quickly and it’s very stressful.
        Thank you

        Reply
        • Replies to Sarah>

          Comment by ianflowers posted on

          Hi, you're welcome. I should mention that where an application is made for first registration based on possession of the land rather than title deeds, there is a lot to consider. One of the main aspects is that without title deeds, we cannot ignore the possibility that a third party may be holding 'title' to the land. These are amongst the most complex types of application that we receive requiring the consideration of senior staff and depending on the result of the survey, notices may need to be served which delay the process further.

          While the due process described above cannot be circumvented, the expedition will ensure that the application proceeds to each stage as quickly as possible. It should also be noted that if the application proceeds to notice then time will need to be allow for the recipients of the notice to respond. Also, if notice is served, the recipients may object or give a counter notice which will inevitably also result in a further delay. It appears unlikely that this will happen in this case, but I think it is best for you to be aware of the possibility.

          Your solicitor can check progress through electronic business channels and also to contact us if needed to chase progress.

          I hope this information is helpful in clarifying the position and please be assured that we are progressing the application as quickly as our procedures and governing legislations allows.

          Reply
  8. Comment by Simon taylor posted on

    Hi, I’m currently in the process of taking my name (Simon Graham Taylor) off the title of the property 17 Pickering Road, Liverpool, L36 4AJ.

    Could I ask the have this application expedited as I am unable to complete the completion of my new property as I am using a help to buy. - the process so far has taken nearly 3 months and I was supposed to complete on the 14th Dec 2018 - my property developers are close to pulling my purchase.

    Cheers Si
    X

    Reply
    • Replies to Simon taylor>

      Comment by ianflowers posted on

      Hi. We received this application on 4 February. On 7 February, we wrote to the solicitors acting setting out the points that needed to be addressed for the application to be in order. To date, we have not received a reply. There will be little benefit in expedition as once the solicitors have complied with the outstanding points, we will be in position to complete the application.

      If you need to check progress, the solicitor acting will be best placed to confirm that latest position.

      Reply
      • Replies to ianflowers>

        Comment by Simon Taylor posted on

        Can i ask if the files have been resubmitted with correct information?

        What time scale do you recon it would take till completion at LR?

        Reply
        • Replies to Simon Taylor>

          Comment by ianflowers posted on

          Simon - We have received a response from the solicitors acting, but two of the points raised remain outstanding. We will contact the solicitors today to remind them of this. The outstanding points are reasonably straightforward, so we don't anticipate a lengthy delay, but we are obviously dependent on the solicitors in this respect.

          Reply
  9. Comment by Sarah posted on

    Hi?
    Are you able to advise the status of title
    Sk391644.
    It’s and expedited case and hoped the documents would of been ready for our solicitor. It’s urgent pending a house sale ! Thank you

    Reply
    • Replies to Sarah>

      Comment by ianflowers posted on

      Hi. We have arranged for Ordnance Survey to inspect the land which is standard procedure in these types of cases. We sent a letter to you on 8 February informing you of this.

      We have also written to the solicitors acting to request that they pay the balance of fees outstanding which includes the inspection fee.

      Once the solicitors have complied with the request and the results of the inspection have been received, the case can be considered further.

      Reply
      • Replies to ianflowers>

        Comment by Sarah posted on

        Thank you,
        We had the surveyor out yesterday to the property , how long does it take for them to upload their info ?
        The person advised me they submit it ASAP.
        Also our solicitor notified us he paid on Thursday 7th they had paid the £40 from their direct debit account but we have not been informed of any more fees ?
        Are you able to advise us of these so we can chase this up with our solicitor as this is delaying us getting anywhere !
        Thank you

        Reply
        • Replies to Sarah>

          Comment by ianflowers posted on

          Sarah, I understand the urgency but I should mention that this type of application where title is not based on deeds is one of the most complex applications we process involving a number of procedural stages and the consideration senior staff. The applications expedited status provides a marker within our system that the application should be hastened at all stages.

          As you know, these applications involve an onsite inspection of the land and this takes up to 2 weeks. The case, including the results of the survey, will need to be considered by senior staff as mentioned. We will normally need to give notice of the application to any person who, from the information available or from our local knowledge, may have an interest in the land. We then have to wait for the time period (around 3 weeks) relating to the notices we have served to expire.

          It should also be noted that if the application proceeds to notice then the recipients of the notice may of course object or give a counter notice which will inevitably delay the process further. Any such objection may be unlikely in this case, but I think it best to make you aware of the possibility. We may also need to raise further queries with the solicitors lodging the application and wait for their replies.

          We wrote to the solicitors acting for their consent to debit a further £30 from their account to cover the inspection fee. We have not heard back from them yet.

          The due process described above cannot be circumvented, but as mentioned this will be progressed as quickly as possible. Your solicitor is best placed to advise you on the progress of the application.

          Reply
  10. Comment by Jenna Lewis posted on

    Hello,

    Since our offer was accepted on 25th November for 7 Carr Bank, Boarsgreave Lane, Rossendale BB4 7EF we have come across a few hurdles. I now believe that one of those hurdles is being dealt with through yourselves. Our solicitor found that a section of the front garden is not registered to the current owners. The current owners have had continued use of the land since they purchased in 1998, the land being enclosed within a stone wall around the property, they weren't actually aware they didn't hold title over the land.
    I understand the current owners are coming into your offices to sign a declaration, I also believe the solicitors have filed to expedite this case.
    I suppose my message is a plea really, after selling our property on 1st February we are currently living with our family in a 2 bedroom bungalow with an 11 month old baby and two dogs! (not ideal). Registering this land to the current owners is the only thing holding up our completion now.

    I understand their solicitors have taken their time in applying for possessory over the land, as we raised the issue back in December (they just seemed to try to get around the issue), and this isn't your problem, but could I ask that someone please treat this case with absolute urgency? We are getting pretty desperate now.

    Thanks in advance,

    Jenna Lewis

    Reply
    • Replies to Jenna Lewis>

      Comment by AdamH posted on

      Jenna - I'm afraid I cannot find a record of such an application having as yet been submitted. The sellers would not come into our offices to sign a declaration but would do this through their solicitor.
      In the circumstances I would suggest contacting the solicitor to ask them for the provisional title number and case reference we have allocated on receipt. They should have received an acknowledgement of this if it has been submitted as suggested. I can double check again if you can obtain that for me please

      Reply
      • Replies to AdamH>

        Comment by Jenna Lewis posted on

        Thanks Adam. Maybe I misunderstood and the sellers are signing the paperwork at the solicitors today ready for submission. So hopefully, this will be with you tomorrow.

        Fingers crossed!

        Thanks again

        Reply
  11. Comment by Jenna Lewis posted on

    Hi Adam,

    I just wondered if you had now received this case? I am going to chase the solicitor today also, but thought I may as well contact you direct also.

    Just to send another plea over to you also, as well as struggling where we are temporarily living at the moment. If we don’t complete our sale before 2nd of May we are will lose a £5000 early repayment fee from our potted mortgage.

    I would really appreciate any help with this.

    Many Thanks

    Jenna

    Reply
  12. Comment by Jenna Lewis posted on

    Hi Adam, me again! Please tell me you are in receipt of this case now? 🙂

    Reply
    • Replies to Jenna Lewis>

      Comment by AdamH posted on

      Jenna - an application has been received and added to our systems on 19th March with a provisional title number LAN218397. The average processing time for a first registration is 34 working days currently

      Reply
  13. Comment by Jenna Lewis posted on

    Is that including if it’s been expedited? We are in a really desperate position, with a potential of losing a lot of money through no fault of our own. Other than requesting it to be expedited is there anything further we can do to speed up the process? Sorry for the million questions, I understand there is a process, however would appreciate any advise! We would also like to relieve our Nan of her 5 house guests!

    Reply
    • Replies to Jenna Lewis>

      Comment by AdamH posted on

      Jenna - that is when it is expedited. Each stage will have an average timescale attached but it is still processed as quickly as possible so nothing more can be done until the stages are completed.

      Reply
  14. Comment by Katie posted on

    Can appeals be made not to expedite an application?

    Reply
    • Replies to Katie>

      Comment by AdamH posted on

      Katie - you can ask us to do anything but the key person is the person/firm lodging the application

      Reply
  15. Comment by Andy posted on

    Good Afternoon,

    I was wondering if you could help/assist at all.
    My deed of variation has been submitted today- along with the request to be expedited with supporting evidence. My property is 53 Goodrich Mews, DY3 2FB.

    We are under enormous pressure to have this completed ASAP. The property is in an urgent chain, where the final moving date of the 26th April (as three other dates have been and gone due to waiting for this deed to be completed)

    Is there any chance you could push for the decision of the expedite to be made quickly? And more onwards push for it to be completed?

    We need the deed completed by 19th April at the latest- in order to leave enough time for the contract completion to be done for our finial moving deadline of 26th April 2019

    Kind Regards
    Andy Millington

    Reply
    • Replies to Andy>

      Comment by AdamH posted on

      Andy - we received an application on the 4th and it was completed on the 5th and I believe it related to the variation you refer to

      Reply

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