https://hmlandregistry.blog.gov.uk/2017/07/12/getting-the-most-from-application-enquiry-part-2/

Getting the most from Application Enquiry part 2

This is the final part of our two part blog that will help our customers get the most from Application Enquiry, our online tool that supports the way they already monitor and manage registration applications.

Yesterday we offered two tips to land and property professionals who use our portal:

  • Tip 1: Search by ‘HM Land Registry Reference’ to save time and see specific information; and
  • Tip 2: Save application details for later.

 Today we pick up where we left off and continue with three more tips:

Tip 3: Check and verify discharge activity

If you have a title number of a property, you can view a list of the pending applications and official searches with priority against it.

If a pending application relates solely to a discharge of charge it will be easy to identify because the service flags this on the screen.

Alternatively, you can select ‘Discharge Activity’ to find out whether any charges have been discharged against this title number within the previous 30 calendar days.

This is gives you an easy way to check if we have received a discharge before you send us your own application.

If any discharged charges are revealed you can then select the ‘Verify Details’ link to input the charge date and confirm details relating to the discharged charge(s). You can then print the page - select ‘Printer-Friendly Version’.

Tip 4: The limitations of requesting more information about the progress of an application

If you need information about the progress of an application you should be able to find what you need from the ‘application details’ screen. If this doesn’t contain the information you need, you can request more information with the ‘Still need to contact us?’ link within the service, although the information in Application Enquiry is often the best information we have.

If you make a request for more information, we will respond by email within 24 hours. It is rarely possible to predict an application’s completion time with any certainty and in most cases we can only give an indication of when your application will be completed (which will often mirror the average timescale already shown as part of the service).

It’s also important to note that in most cases, we can only provide more information to the person who submitted the application.

Tip 5: You can ask us to expedite an application if it’s urgent

When your application is urgent (maybe it’s holding up a transaction?), you can ask us to expedite it under certain circumstances. If we approve your request, we will process your application sooner. If you have sent us everything we need, we should be able to complete it quickly.

Please note that we will usually only consider such requests from the organisation that sent us the application.

To make a request to expedite an application, click on the ‘Still need to contact us?’ button within Application Enquiry, then complete your contact details and select the ‘Request an expedite’ option.

Select the expedition reason from the drop down menu and don’t forget to send us the supporting evidence. We will need this to validate your request. When we have assessed your request, we will email you our decision.

Final tip

Don't forget that Our guide explains how Business e-services customers can check applications to HM Land Registry through the portal.

We want to hear from you

Have you found these five tips useful? Tell us what you think of them in the comments section below. We also want to know what you like about the service, and we invite you to share any tips you have for other land or property professionals.

We’d also like to hear from you if you are not using the service - please do tell us why. The features in Application Enquiry have been developed and tested with customers. We are always looking to improve our services and your feedback can help us do that.

10 comments

  1. Comment by Niros posted on

    Hi,

    It's been over 5 months since my Mortgage offer was accepted.
    The Property is shared Ownership Leasehold.
    My solicitor raised enquiries beginning of July.
    They were chasing via email the Sellers Solicitor and they need to answer 2 and update the Building Insurance,which has been expired.
    I will list the Enquiries:

    3.Please Clarify the Extent of the Property.The Title Plan indicates that only The First Floor of the Building is included in the Demise with the Remainder being the Parking Space to the front.The Description of the Property in the lease describes it has a ground floor Flat and the Estate Agents Particulars describe it as a Duplex Apartment over two Floors.

    5.Please Confirm why the Freehold for each Flat has been separately Registered

    Update the Building Insurance

    I keep calling the EA and my Solicitor every single day to find out if they have any further updates for me. The EA tells me it is with the Land registry since September and I am not sure if they have submitted the application.
    Please,Could somebody confirm if the application was submitted and can confirm it's been expedited,because my Mortgage offer runs out soon.
    The address is 9 Kirkstall Place, Oldbrook,Milton Keynes,MK6 2RD
    Many Thanks
    Niros

    Thanks

    Reply
    • Replies to Niros>

      Comment by ianflowers posted on

      Niros - Sorry to hear of the difficulties you have experienced. We note you have also contacted us directly on these points, which will be referred to the appropriate officer to consider. We may need to call for files to fully investigate some of the points raised. We will respond as soon as possible.

      Reply
      • Replies to ianflowers>

        Comment by Niros posted on

        Do you know,How many more days I have to wait,because I want to move in as soon as possible.

        Reply
        • Replies to Niros>

          Comment by ianflowers posted on

          Niros - I can confirm that we currently have no application pending with us in relation to the property referred to. A response on the other points raised will be sent as soon as possible.

          Reply
          • Replies to ianflowers>

            Comment by Niros posted on

            Ianflowers,When you wrote "A response on the other points raised will be sent as soon as possible",do you mean the Question 3 and 5.Will you post or email it directly to the Sellers Solicitor.Will it be this week?Does this mean they need to fill this response and sent it back to you?

          • Replies to Niros>

            Comment by ianflowers posted on

            Niros - I only meant that we will respond to you by email on the points raised that do not relate to whether an application is pending. We would hope to respond this week but cannot guarantee this. We wouldn't be able to post to the seller's solicitors as they would need to contact us directly if they've not already done so. We also can't take any action in respect of the transaction re the shared ownership lease in advance of an application being made.

          • Replies to ianflowers>

            Comment by Niros posted on

            Hi Ianflowers,
            A couple of weeks ago,I have asked if the Sellers Solicitor made any application and you confirmed no application has been made.Today,I have spoken to my Estate Agents and they said to me over the phone that the Sellers Solicitor has sent the documents to Land registry.I need to find out if they've done it,because this is from August and I don't really know what to do now.
            Please,Could you possibly have a look for Property 9 Kirkstall Place,Milton Keynes,MK6 2RD
            Many Thanks
            Niros

          • Replies to Niros>

            Comment by ianflowers posted on

            Niros - Hi. I can confirm that a solicitor made an application on 15 November to alter the property description and qualifying note. The application was completed on the same day and notification sent to the solicitors acting in the business post.

  2. Comment by Daniel Finnemore posted on

    Hi,

    I am in the process of buying a property however the property was never registered with the land registry, I have been advised that the sellers solicitor has expedited the registration however we are still waiting and are yet to hear anything, can you look into this please?

    Thank you

    Reply
    • Replies to Daniel Finnemore>

      Comment by ianflowers posted on

      There may limited information that we can provide as the application's been lodged by a third party and you may have to continue to liaise with the solicitors involved to get the full position. But please give details on our contact form - https://bit.ly/2F6AtxU and we will get back to you. Or call our Customer Support Centre on 0300 006 0411 .

      Reply

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