https://hmlandregistry.blog.gov.uk/2017/07/12/getting-the-most-from-application-enquiry-part-2/

Getting the most from Application Enquiry part 2

This is the final part of our two part blog that will help our customers get the most from Application Enquiry, our online tool that supports the way they already monitor and manage registration applications.

Yesterday we offered two tips to land and property professionals who use our portal:

  • Tip 1: Search by ‘HM Land Registry Reference’ to save time and see specific information; and
  • Tip 2: Save application details for later.

 Today we pick up where we left off and continue with three more tips:

Tip 3: Check and verify discharge activity

If you have a title number of a property, you can view a list of the pending applications and official searches with priority against it.

If a pending application relates solely to a discharge of charge it will be easy to identify because the service flags this on the screen.

Alternatively, you can select ‘Discharge Activity’ to find out whether any charges have been discharged against this title number within the previous 30 calendar days.

This is gives you an easy way to check if we have received a discharge before you send us your own application.

If any discharged charges are revealed you can then select the ‘Verify Details’ link to input the charge date and confirm details relating to the discharged charge(s). You can then print the page - select ‘Printer-Friendly Version’.

Tip 4: The limitations of requesting more information about the progress of an application

If you need information about the progress of an application you should be able to find what you need from the ‘application details’ screen. If this doesn’t contain the information you need, you can request more information with the ‘Still need to contact us?’ link within the service, although the information in Application Enquiry is often the best information we have.

If you make a request for more information, we will respond by email within 24 hours. It is rarely possible to predict an application’s completion time with any certainty and in most cases we can only give an indication of when your application will be completed (which will often mirror the average timescale already shown as part of the service).

It’s also important to note that in most cases, we can only provide more information to the person who submitted the application.

Tip 5: You can ask us to expedite an application if it’s urgent

When your application is urgent (maybe it’s holding up a transaction?), you can ask us to expedite it under certain circumstances. If we approve your request, we will process your application sooner. If you have sent us everything we need, we should be able to complete it quickly.

Please note that we will usually only consider such requests from the organisation that sent us the application.

To make a request to expedite an application, click on the ‘Still need to contact us?’ button within Application Enquiry, then complete your contact details and select the ‘Request an expedite’ option.

Select the expedition reason from the drop down menu and don’t forget to send us the supporting evidence. We will need this to validate your request. When we have assessed your request, we will email you our decision.

Final tip

Don't forget that Our guide explains how Business e-services customers can check applications to HM Land Registry through the portal.

We want to hear from you

Have you found these five tips useful? Tell us what you think of them in the comments section below. We also want to know what you like about the service, and we invite you to share any tips you have for other land or property professionals.

We’d also like to hear from you if you are not using the service - please do tell us why. The features in Application Enquiry have been developed and tested with customers. We are always looking to improve our services and your feedback can help us do that.

25 comments

  1. Comment by Niros posted on

    Hi,

    It's been over 5 months since my Mortgage offer was accepted.
    The Property is shared Ownership Leasehold.
    My solicitor raised enquiries beginning of July.
    They were chasing via email the Sellers Solicitor and they need to answer 2 and update the Building Insurance,which has been expired.
    I will list the Enquiries:

    3.Please Clarify the Extent of the Property.The Title Plan indicates that only The First Floor of the Building is included in the Demise with the Remainder being the Parking Space to the front.The Description of the Property in the lease describes it has a ground floor Flat and the Estate Agents Particulars describe it as a Duplex Apartment over two Floors.

    5.Please Confirm why the Freehold for each Flat has been separately Registered

    Update the Building Insurance

    I keep calling the EA and my Solicitor every single day to find out if they have any further updates for me. The EA tells me it is with the Land registry since September and I am not sure if they have submitted the application.
    Please,Could somebody confirm if the application was submitted and can confirm it's been expedited,because my Mortgage offer runs out soon.
    The address is 9 Kirkstall Place, Oldbrook,Milton Keynes,MK6 2RD
    Many Thanks
    Niros

    Thanks

    Reply
    • Replies to Niros>

      Comment by ianflowers posted on

      Niros - Sorry to hear of the difficulties you have experienced. We note you have also contacted us directly on these points, which will be referred to the appropriate officer to consider. We may need to call for files to fully investigate some of the points raised. We will respond as soon as possible.

      Reply
      • Replies to ianflowers>

        Comment by Niros posted on

        Do you know,How many more days I have to wait,because I want to move in as soon as possible.

        Reply
        • Replies to Niros>

          Comment by ianflowers posted on

          Niros - I can confirm that we currently have no application pending with us in relation to the property referred to. A response on the other points raised will be sent as soon as possible.

          Reply
          • Replies to ianflowers>

            Comment by Niros posted on

            Ianflowers,When you wrote "A response on the other points raised will be sent as soon as possible",do you mean the Question 3 and 5.Will you post or email it directly to the Sellers Solicitor.Will it be this week?Does this mean they need to fill this response and sent it back to you?

          • Replies to Niros>

            Comment by ianflowers posted on

            Niros - I only meant that we will respond to you by email on the points raised that do not relate to whether an application is pending. We would hope to respond this week but cannot guarantee this. We wouldn't be able to post to the seller's solicitors as they would need to contact us directly if they've not already done so. We also can't take any action in respect of the transaction re the shared ownership lease in advance of an application being made.

          • Replies to ianflowers>

            Comment by Niros posted on

            Hi Ianflowers,
            A couple of weeks ago,I have asked if the Sellers Solicitor made any application and you confirmed no application has been made.Today,I have spoken to my Estate Agents and they said to me over the phone that the Sellers Solicitor has sent the documents to Land registry.I need to find out if they've done it,because this is from August and I don't really know what to do now.
            Please,Could you possibly have a look for Property 9 Kirkstall Place,Milton Keynes,MK6 2RD
            Many Thanks
            Niros

          • Replies to Niros>

            Comment by ianflowers posted on

            Niros - Hi. I can confirm that a solicitor made an application on 15 November to alter the property description and qualifying note. The application was completed on the same day and notification sent to the solicitors acting in the business post.

  2. Comment by Daniel Finnemore posted on

    Hi,

    I am in the process of buying a property however the property was never registered with the land registry, I have been advised that the sellers solicitor has expedited the registration however we are still waiting and are yet to hear anything, can you look into this please?

    Thank you

    Reply
    • Replies to Daniel Finnemore>

      Comment by ianflowers posted on

      There may limited information that we can provide as the application's been lodged by a third party and you may have to continue to liaise with the solicitors involved to get the full position. But please give details on our contact form - https://bit.ly/2F6AtxU and we will get back to you. Or call our Customer Support Centre on 0300 006 0411 .

      Reply
  3. Comment by Barry Johnson posted on

    Hi I'm in the process of selling a flat and are near to completion. The buyers solicitor has been in touch with my solicitor asking for lease to be upgraded to an absolute title from a good leasehold title. My solicitor tells me they have applied for this and expidited the application she also tells me that it should just be a formality. My concern is she has done what she said she has as i think sometimes she just tells me what I want to hear . So looking for an update ..the address is
    Flat 3 heathside pwllheli ll535al.. thanks in advance

    Reply
    • Replies to Barry Johnson>

      Comment by AdamH posted on

      Barry - the application was submitted recently and added to our systems today (4th Feb). Their request for it to be expedited will be considered asap

      Reply
  4. Comment by Barry Johnson posted on

    Thanks for the reply

    Reply
  5. Comment by Barry Johnson posted on

    Hi looking for an update on lease upgrade from good title to absolute very pushed for time on this the address is Flat 3 heathside pwllheli ll535al. Thanks

    Reply
    • Replies to Barry Johnson>

      Comment by AdamH posted on

      Barry - the application was completed in the last 20 minutes

      Reply
  6. Comment by Barry Johnson posted on

    Thanks that's great ..

    Reply
  7. Comment by Sarah posted on

    Hi,
    Our solicitor started a application on Friday 1st and expedite the application.
    We receive a letter on Friday 8th stating we need a ordnance surveyor survey to up date your files in order to complete the application which can take up to 2 weeks.
    We are in urgent need of this sorting other wise the sale is going to fall through.
    Are you able to advise if it will be quicker than this and how long does it take once the surveyor has been out for the application being complete and notified to my solicitor ?

    Reply
    • Replies to Sarah>

      Comment by ianflowers posted on

      Sarah. Hi. Our surveys requests are passed to Ordnance Survey to deal with and they should be in touch with you to arrange a suitable time to visit. If an expedite has been granted, the urgency should have been noted on the survey request, but please contact your solicitor who can check the position with us or contact us directly us using our online form or by phone with details and we'll look into it.

      Reply
    • Replies to Sarah>

      Comment by ianflowers posted on

      Hi. We've already responded to your general points re the survey. As to how long it will take once the survey has been completed, this will very much depend result of the survey, the application type and whether any additional issues / points arise. Your solicitor is best placed to check the position with us.

      Reply
      • Replies to ianflowers>

        Comment by Sarah posted on

        Hi Ian,
        Thanks for the reply.
        I believe we are applying for the land to be registered as no one has ever owned it and it’s a small section of our front garden.
        Will our solicitor be able to check the progress of what stage we are at ?
        We are hoping it’s as straight forward as registering the land to us.
        What is the time scale or the surveyor reporting back to Land Registry?
        We believe it’s been treated as a urgent matter but nothing moves very quickly and it’s very stressful.
        Thank you

        Reply
        • Replies to Sarah>

          Comment by ianflowers posted on

          Hi, you're welcome. I should mention that where an application is made for first registration based on possession of the land rather than title deeds, there is a lot to consider. One of the main aspects is that without title deeds, we cannot ignore the possibility that a third party may be holding 'title' to the land. These are amongst the most complex types of application that we receive requiring the consideration of senior staff and depending on the result of the survey, notices may need to be served which delay the process further.

          While the due process described above cannot be circumvented, the expedition will ensure that the application proceeds to each stage as quickly as possible. It should also be noted that if the application proceeds to notice then time will need to be allow for the recipients of the notice to respond. Also, if notice is served, the recipients may object or give a counter notice which will inevitably also result in a further delay. It appears unlikely that this will happen in this case, but I think it is best for you to be aware of the possibility.

          Your solicitor can check progress through electronic business channels and also to contact us if needed to chase progress.

          I hope this information is helpful in clarifying the position and please be assured that we are progressing the application as quickly as our procedures and governing legislations allows.

          Reply
  8. Comment by Simon taylor posted on

    Hi, I’m currently in the process of taking my name (Simon Graham Taylor) off the title of the property 17 Pickering Road, Liverpool, L36 4AJ.

    Could I ask the have this application expedited as I am unable to complete the completion of my new property as I am using a help to buy. - the process so far has taken nearly 3 months and I was supposed to complete on the 14th Dec 2018 - my property developers are close to pulling my purchase.

    Cheers Si
    X

    Reply
    • Replies to Simon taylor>

      Comment by ianflowers posted on

      Hi. We received this application on 4 February. On 7 February, we wrote to the solicitors acting setting out the points that needed to be addressed for the application to be in order. To date, we have not received a reply. There will be little benefit in expedition as once the solicitors have complied with the outstanding points, we will be in position to complete the application.

      If you need to check progress, the solicitor acting will be best placed to confirm that latest position.

      Reply
  9. Comment by Sarah posted on

    Hi?
    Are you able to advise the status of title
    Sk391644.
    It’s and expedited case and hoped the documents would of been ready for our solicitor. It’s urgent pending a house sale ! Thank you

    Reply
    • Replies to Sarah>

      Comment by ianflowers posted on

      Hi. We have arranged for Ordnance Survey to inspect the land which is standard procedure in these types of cases. We sent a letter to you on 8 February informing you of this.

      We have also written to the solicitors acting to request that they pay the balance of fees outstanding which includes the inspection fee.

      Once the solicitors have complied with the request and the results of the inspection have been received, the case can be considered further.

      Reply

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