https://hmlandregistry.blog.gov.uk/2017/07/12/getting-the-most-from-application-enquiry-part-2/

Getting the most from Application Enquiry part 2

This is the final part of our two part blog that will help our customers get the most from Application Enquiry, our online tool that supports the way they already monitor and manage registration applications.

Yesterday we offered two tips to land and property professionals who use our portal:

  • Tip 1: Search by ‘HM Land Registry Reference’ to save time and see specific information; and
  • Tip 2: Save application details for later.

 Today we pick up where we left off and continue with three more tips:

Tip 3: Check and verify discharge activity

If you have a title number of a property, you can view a list of the pending applications and official searches with priority against it.

If a pending application relates solely to a discharge of charge it will be easy to identify because the service flags this on the screen.

Alternatively, you can select ‘Discharge Activity’ to find out whether any charges have been discharged against this title number within the previous 30 calendar days.

This is gives you an easy way to check if we have received a discharge before you send us your own application.

If any discharged charges are revealed you can then select the ‘Verify Details’ link to input the charge date and confirm details relating to the discharged charge(s). You can then print the page - select ‘Printer-Friendly Version’.

Tip 4: The limitations of requesting more information about the progress of an application

If you need information about the progress of an application you should be able to find what you need from the ‘application details’ screen. If this doesn’t contain the information you need, you can request more information with the ‘Still need to contact us?’ link within the service, although the information in Application Enquiry is often the best information we have.

If you make a request for more information, we will respond by email within 24 hours. It is rarely possible to predict an application’s completion time with any certainty and in most cases we can only give an indication of when your application will be completed (which will often mirror the average timescale already shown as part of the service).

It’s also important to note that in most cases, we can only provide more information to the person who submitted the application.

Tip 5: You can ask us to expedite an application if it’s urgent

When your application is urgent (maybe it’s holding up a transaction?), you can ask us to expedite it under certain circumstances. If we approve your request, we will process your application sooner. If you have sent us everything we need, we should be able to complete it quickly.

Please note that we will usually only consider such requests from the organisation that sent us the application.

To make a request to expedite an application, click on the ‘Still need to contact us?’ button within Application Enquiry, then complete your contact details and select the ‘Request an expedite’ option.

Select the expedition reason from the drop down menu and don’t forget to send us the supporting evidence. We will need this to validate your request. When we have assessed your request, we will email you our decision.

Final tip

Don't forget that Our guide explains how Business e-services customers can check applications to HM Land Registry through the portal.

We want to hear from you

Have you found these five tips useful? Tell us what you think of them in the comments section below. We also want to know what you like about the service, and we invite you to share any tips you have for other land or property professionals.

We’d also like to hear from you if you are not using the service - please do tell us why. The features in Application Enquiry have been developed and tested with customers. We are always looking to improve our services and your feedback can help us do that.

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