Two new enhancements are being added to the portal, designed to save customers’ time and provide greater clarity on the progress of their applications. It is now easier to find outstanding requisitions and the Estimated Completion Date (ECD) will soon be refined for certain types of application.
These have been made in direct response to users’ needs and build on previous refinements to the ECD.
Find outstanding requisitions
Portal users are now able to see the number of applications which have unresolved requisitions against them, as soon as they sign in to the portal. A panel will be displayed at the top of the homepage, with a link to a pre-filtered View Applications page, which will just display the applications requiring action.
Customers will be provided with an up-to-date number as the figure refreshes each time View Applications is accessed (or overnight, whichever is sooner).
If no panel is displayed at sign-in, this means there are no applications with unresolved requisitions recorded against the user ID you have signed in with.
A more accurate Estimated Completion Date
Later this spring we will introduce an enhancement to the ECD to provide a more accurate reflection of certain types of application – namely the more complex updates to existing register titles. This will result in fewer applications showing as ‘exceeded’ and reduce the need for customers to call for progress updates.
An ECD is HM Land Registry’s current projection of when 90% of cases of that type are completed. They are provided to customers to give an estimate of when their applications are likely to have been completed by.
Separate ECDs will be calculated for both complex and standard executive register update applications. The ECDs for all existing applications will also be updated.
As always, customers can stay up to date with the work to enhance the portal, the Digital Registration Service and Business Gateway by checking the digital services roadmap which lists recent changes, projects being actively worked on, and ideas being explored for the future.
4 comments
Comment by Emma posted on
It is good that outstanding requisitions can be identified easily. The only comment I would make is that I have noted that requisitions I have replied to remain shown as outstanding on this list. Is this because the HMLR have not dealt with my reply?
Comment by Pauline posted on
I have the outstanding requisition showing for a matter that has been cancelled! This is a bit irritating because it will never go away by the looks of things. Once the application was cancelled surely the information should have been removed from My Applications? Or at least stop being shown as an outstanding requisition?
Comment by Hayley posted on
Unresolved shows even if the requisition has been replied to however - unresolved means a response has not been processed by HM Land Registry.
Comment by Jane A Griggs posted on
The outstanding requisitions information is okay but this does not reflect applications where the Land Registry have received a response but not looked at it yet,