We're launching the first phase of our portal redesign on the day we go digital by default: 30 November. This is the day the Digital Registration Service becomes the default application submission service on the portal and the redesign is a key component in making it easier to submit digital applications.
As HM Land Registry looks to increase the level of automation across its services, Eddie Davies explores what this might mean for customers and the ways that HMLR operates.
HMLR’s Business Strategy 2022+ shows how a combination of automation and recruitment can help improve customer experience – here we go into more detail on what this will look like in coming years.
Automation is at the heart of our plans to develop efficient and resilient land registry services. By 30 November 2022, all applications coming to HM Land Registry, other than first registrations, can be lodged digitally. HM Land Registry will be ‘digital by default’.
Six months ago, we told customers we had a year to switch to digital applications. Now at the midway point, we reflect on how far we’ve come in building out our digital application platforms and how customers are responding to the challenge of switching to digital.
We've changed the name of our View My Applications service to View Applications as customers can now search for their colleagues' applications as well as their own.
We are excited to launch a new dedicated practice guide to signing deeds and documents electronically. We hope it will give clarity where required and encourage users who are new to electronic signatures.
From November this year, ALL portal AP1 applications are to be submitted using the Digital Registration Service.
Our latest move away from paper-based processes means that from November 2022 we will no longer accept scanned or PDF copies of AP1s for changes to existing titles via the HM Land Registry portal.
Making our digital channels easier to use and enabling the transfer of digital data across organisational boundaries will reduce requisitions, progress calls and speed up completion of cases.