An update on the speed of our service and measures we’re taking to continue to improve.
Over the last few weeks we have become more flexible in our decision-making and more responsive to our customers’ needs. The future looks bright but we and the property sector continue to face some real challenges.
The coronavirus pandemic has been a very challenging time for us and our customers but we are now in a much stronger position. We are taking the opportunity to look at the level of service we provide and ask our customers about their priorities and how they feel we should prioritise our work.
Our Workflow system helps manage the 20,000 applications we receive each day. Charlotte Fretwell explains its transformational impact, now recognised by an award from our IT industry peers.
Reza-Jamison writes about the work he's been doing on his apprenticeship and shares some of his top tips for applying for an apprentice job.
Leticia is an apprentice in our Plymouth Office. She writes about taking an opportunity to join the project team developing our new staff intranet site.
Leah Gregory writes about her experiences as an apprentice and how this helped her towards a career in our Facilities and Property Asset Management Team.
Former apprentice, Georgia, talks about reverse mentoring our Chief Executive Graham Farrant and how this has helped to progress her career.
Georgie Morris talks about what she's been up to since joining us on an apprenticeship and how two years later she was awarded Apprentice of the Year.
Emma Dunn looks back over her 19 years as a caseworker and shares what being a Straight Ally has meant for her