Building the service you need
Building the service you need
We’ve made real headway on improving our speed of registration but it remains our number one priority.
Digital applications – 6 months to go
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
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Categories:
Digital services, Law and practice
Six months ago, we told customers we had a year to switch to digital applications. Now at the midway point, we reflect on how far we’ve come in building out our digital application platforms and how customers are responding to the challenge of switching to digital.
Spring 2022 portal changes: View Applications
Posted by:
John Taylor, Associate Product Manager, Posted on:
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Categories:
Digital services, Law and practice
We've changed the name of our View My Applications service to View Applications as customers can now search for their colleagues' applications as well as their own.
Pressing on with Local Land Charges delivery
Posted by:
Mark Kelso, Local Land Charges Programme Director, Posted on:
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Categories:
Local Land Charges
The pace at which we are migrating local authorities to our national Local Land Charges Register has dramatically increased, thanks to the creative focus and hard work of our dedicated team and our local authority and private partners.
Progress on the Register of Overseas Entities
Posted by:
Rachael Watts - Companies House (ROE implementation lead), David Cleasby - HM Land Registry (ROE implementation lead), Harry Murray - Registers of Scotland (ROE implementation lead) and Shauna Harley - Land Registers Northern Ireland (ROE implementation lead), Posted on:
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Categories:
Law and practice
Under the Economic Crime (Transparency and Enforcement) Act, a new Register of Overseas Entities will be created and held by Companies House. Find out how the Act is progressing, and what will happen next.
What’s in a name?
Posted by:
Andrew Robertson, Head of Customer Policy and Service Improvement, Posted on:
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Categories:
Law and practice
Every year, we send more than 200,000 requests for information (requisitions) in relation to variations in names in applications, such as the spelling or order of names. We look at how to avoid these time-consuming requisitions, and what to do if you spot a name variation.
Electronic signatures: our new practice guide and the future
Posted by:
Michael Abraham, Product Owner, Posted on:
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Categories:
Buying and selling property, Digital services, Law and practice
We are excited to launch a new dedicated practice guide to signing deeds and documents electronically. We hope it will give clarity where required and encourage users who are new to electronic signatures.
What do we do with customer feedback?
Posted by:
Richard Turner, Customer Insight and Experience Manager, Posted on:
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Categories:
Law and practice
Our customers’ voices are central to the planning of services and products as well as measuring our performance. Find out how we gather feedback and how it influences our decision-making.
We’re accelerating our move towards digital applications
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
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Categories:
Digital services
From November this year, ALL portal AP1 applications are to be submitted using the Digital Registration Service.
Trialling telephone requisitions
We are exploring reintroducing calls to resolve requisitions.
Private sector collaboration helps Local Land Charges Programme delivery
Posted by:
Gary Williams, Senior Delivery Partner/Supplier Manager, Posted on:
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Categories:
Local Land Charges
We are working with a range of private sector delivery partners to quicken the pace of delivery of our Local Land Charges Programme and the benefits it brings to the property market.