...to continue to enhance and expand our existing electronic and digital services. One of the key foundations of this is transforming and improving how we use this underlying infrastructure to...
...drive to transform ourselves into a truly digital service provider, helping fulfil our ambition to become the world’s leading land registry for speed, simplicity and an open approach to data....
...to more lenders and conveyancers we have seen an increase in the number of digital mortgages registered. This shows the appetite in the mortgage market to use new technology. Some...
...what we meant by ‘signing digitally’. To sign the deed, our users just needed to enter a code which we’d sent to their mobile phones, and press a button to...
...this led to a drop in application quality and a rise in requisitions. “So, we took a step back to really look into the types of requisition we were receiving...
...statistic. User testing has been fundamental in creating and improving this release. In September 2016, users of the index were invited to complete a questionnaire to help evaluate various aspects...
...together. If you have any feedback or suggestions – or if you’d like to share your success in reducing requisitions in a case study – please get in touch with...
...we’ve learned about some issues in our own policy that we could amend, including some technical aspects of how customers submit applications that inevitably lead to requisitions, and how these...
...allow some legal software to link in directly to our systems – with strict controls to protect the integrity of the register – to either draw information from or submit...
...problem using the service. When users told us that it wasn’t easy to distinguish between ‘O’ and ‘0’ in the mobile phone code we send them, we made changes to...