I'm pleased to announce that as of last week (Monday 10 August), the View My Applications enhancement is available to all portal users. View My Applications allows customers to search, view and filter their applications directly from 1 screen and view the status of each application.
The other enhancement, Digital Registration Service, will be available to all users later this year and will simplify the way customers submit applications to us, validating the data to eliminate the need to send out requests for further information, starting with our most common form – the AP1 and will eventually include and supersede the other types of applications that can currently be submitted through the portal.
User feedback
We’ve been working with early adopters to improve and implement the enhancements and here’s what they’ve had to say.
On View My Applications, Jonathan, Birchall Blackburn, said:
I particularly like the ability to search by our own customer reference. It makes it simpler to use than the usual downloads. A major use of this is responding to our clients' enquiries quickly and this allows us to go straight in and update them much quicker.
On Digital Registration Service, Ramsdens said:
Love it. We’ll roll it out to our business.
PM Law Ltd said:
Very intuitive, and detailed. Clear on what is required. Improvement on current process, detail is more than we've ever had before and much better than just guidance on the forms. Really excited to use and can see the difference this can make.
George Green Solicitors said:
Intuitive, very easy to use. We don't have to train people to use it, they just get it straight away.
Digital Registration Service
Watch our video about the new Digital Registration Service (1 minute 11 seconds).
6 comments
Comment by Solomon Lee posted on
It looks everything is quite easy and efficient. All the good works done by the HMLR should be very proud of this digital services. Thanks
Comment by Rajinder Hayre posted on
Soloman Lee - Many thanks for the feedback.
Comment by Mrs F posted on
If a colleague does a registration for you in your absence - it appears on their list not mine. My first registrations that went by post are also absent.
It's a start but needs refining.
Comment by Rajinder Hayre posted on
Hello Mrs F, we are continually improving View My Applications and yes to be able to view and manage a colleagues applications is something we are now looking into, please look out for future updates on this service. Also View My Applications is a service which manages your Portal applications only, again we will consider postal applications in the near future.
Comment by R J Spencer posted on
It's not working from my viewpoint.
I have had an application in for a first registration since February (still not processed) and it is not listed in 'My Applications'
Comment by Rajinder Hayre posted on
R J Spencer - Thanks for the feedback and for now we have developed View My Applications to include Portal applications only, however we will be considering how we can bring postal applications such as First Registrations into this view. Please look out for future updates on this service.