Skip to main content

HM Land Registry wants your views

Posted by: , Posted on: - Categories: Customer research

HM Land Registry conducts quarterly customer satisfaction surveys through telephone and email surveys in conjunction with market research provider Ipsos.

Have your say

This is your opportunity to have your say, rate our service and give us your views to help us focus our efforts where you think they are needed most.

Our latest customer satisfaction fieldwork begins on Tuesday 21 February and runs until Sunday 19 March.

The process

It’s quite simple. Ipsos speaks to 300 customers via telephone. The online survey invitation comes from and, if you receive one, it looks like this.

A copy of the invitation from Ipsos to take part in the survey, with HM Land Registry and Ipsos logos at the top and beginning 'Dear Customer, This is your opportunity to have your say'.

Find out more about HM Land Registry research.

Your feedback matters

Our findings are shared across HM Land Registry and with wider stakeholders, ensuring your views are not only heard and discussed, but also feed into business and action planning. Your customer voice is central to our work.

Our current top priorities, based on your feedback, focus on getting in touch with us, requisitions and timescales for completing applications.

The Customer and Market Insight team at HM Land Registry also conducts regular research with a wide range of customers, including those who have joined our professionals’ research panel, which you can join too. Sign up to the panel.

How you make a difference

Panel feedback has helped develop and enhance HM Land Registry services such as MapSearch, Ask for Guidance and most recently, form RXC and the Digital by default information campaign. Ongoing work includes testing a training pack with customers to support new starters or to use as a refresher for existing staff, as well as a project around calculating Scale 2 fees.

The ball is in your court. Get involved and let us know what you want.

Sharing and comments

Share this page


  1. Comment by Susan Conway posted on

    Your delays are appalling. You have left us with files everywhere for a year
    or more in some cases. We cannot file them away because you are taking
    too long to complete You are creating work with the RX3 and RX4 requirements on joint ownerships of husband and wife. You are showing strange views on the law, and are creating problems where none exist

    Frankly you are too complacent about the length of time you hold on to your work. This particular applies to surrenders and regrants of leases and removal of mortgages

    • Replies to Susan Conway>

      Comment by Gavin Curry posted on

      Hello Susan. Thank you for your views. If you would like to join, we would welcome your presence on our professionals' panel.