Customer research

How sharing your experience helps to improve the Digital Registration Service

Simon Herd, Senior User Researcher, 24 May 2024 - Customer research, Digital services

Every upgrade we have made to the Digital Registration Service since 2021 has depended on the involvement of conveyancers, legal professionals and other service users. A heartfelt thank you to everyone who has taken part.

HM Land Registry wants your views

Neil Chester, Senior Customer Research Analyst, 20 February 2023 - Customer research

Our quarterly customer satisfaction surveys in conjunction with Ipsos are your opportunity to have your say, rate our service and give us your views to help us focus our efforts where you think they are needed most. Our latest fieldwork begins on Tuesday 21 February and runs until Sunday 19 March.

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