Traditional legal formalities have presented difficult practical problems during the coronavirus crisis. We have been listening to our customers and working very hard to try to make things easier in these unprecedented times.
Law and practice
Over the last few weeks we have become more flexible in our decision-making and more responsive to our customers’ needs. The future looks bright but we and the property sector continue to face some real challenges.
The coronavirus pandemic has been a very challenging time for us and our customers but we are now in a much stronger position. We are taking the opportunity to look at the level of service we provide and ask our customers about their priorities and how they feel we should prioritise our work.
Cryptographic and biometric identity checks may be the solution for conveyancers when verifying an applicant’s identity, according to the Law Society, the Council for Licensed Conveyancers, the Chartered Institute for Legal Executives and HM Land Registry.
Property fraudsters will try to take advantage of the coronavirus pandemic. Here's our advice on how you can protect yourself.
Ensuring that property transactions can continue during the coronavirus (COVID-19) lockdown has been our priority, but it hasn’t been easy.
Chris Pope, our Chief Operations Officer, explains our new customer charter and how we're improving the way we work with our customers.
Antoinette Jeremiah explains the new Welsh Land Transaction Tax and how it has been enabled by cross-government working.
Our Customer Policy Manager, Adam Hookway, shares the main questions he's asked about boundaries and why they tend to be some of the hardest to answer.
When customers ask us for title deeds, they’re often disappointed to learn that we don't have the originals. Find out what they are, where they might be kept, and whether you need them.