My birthday surprise
...improved my social life. This year for the second time I officially represented HM Land Registry at Blackpool Pride and although it didn’t stop raining for the entire day it...
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How are we reducing the number of requisitions we send?
Posted by:
Ilia Bowles, Head of Directorate Planning, HM Land Registry Service Delivery, Posted on:
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Categories:
Law and practice
...the basis that it’s better to be safe than sorry, not only to compile a complete and correct register, but also to ensure our data is in optimal condition, prevent...
How sharing your experience helps to improve the Digital Registration Service
Posted by:
Simon Herd, Senior User Researcher, Posted on:
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Categories:
Customer research, Digital services
...for the better Each time a customer submits an application, we invite them to take part in a short survey. This helps us understand what’s on their mind and what...
Recognising the vital work of conveyancers
Posted by:
Terry Robertson, Deputy Director, Strategy, and Eddie Davies, Deputy Director of Digital Services, HM Land Registry, Posted on:
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Categories:
Law and practice
...priority, we are introducing new services and support to make life a little easier for our customers. Although there is still much to do, we’ve made numerous strides in the...
What do we do with customer feedback?
Posted by:
Richard Turner, Customer Insight and Experience Manager, Posted on:
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Categories:
Law and practice
...we asked customers for feedback. The form is a new way to provide a consent or certificate to comply with a restriction on the register. As a result of suggestions...
Developing a career in user research at HM Land Registry
...all members of the department’s User Research Practice, where we establish the standards required for research quality and promote an inclusive environment for success. Within the profession, there is scope...
Why work in IT at HM Land Registry?
Posted by:
Richard Horton, Lead Infrastructure Engineer, Posted on:
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Categories:
Working at HM Land Registry
...usual, but to those of us working in IT Operations it can be a passion, a job for life or purely about the pleasure and satisfaction that comes from helping...
Trialling telephone requisitions
...don’t currently have comprehensive information on how often they were used and how much time they saved for customers and for our caseworkers. The aim of the trial is to...
Designing digital services: as easy as 1, 2, 3
...Verify. This first was a big step for the Sign your mortgage deed team, for the mortgage lender (Coventry Building Society), and the conveyancer (Enact Conveyancing). It followed months of...
Security, speed, affordability: the benefits of lodging certified copies with first registrations
ashadhodhomei/Shutterstock.com Four years ago I provided some top tips on how to overcome the teething problems involved in applying our change in practice on sending certified copies of deeds for...