Making our services more efficient

...volatile with demand rising and falling sharply. While the last few years has seen sharp changes in economic fortunes, the fluctuations in the property market is nothing new. Historically this...
...volatile with demand rising and falling sharply. While the last few years has seen sharp changes in economic fortunes, the fluctuations in the property market is nothing new. Historically this...
Since it was launched in 2009, our customer portal has become the front door into HM Land Registry for the majority of our customers. While new features and services had...
...to automate more applications. The route to automation Automation is at the heart of our plans to develop efficient and resilient land registry services, as set out in our new...
...ID requirements, with reference to the relevant practice guides. It’s a fascinating insight, not only into HM Land Registry’s practices, but also the considerations that lie behind new points of...
...caseworkers in our 160-year history. Among the improvements we’re focusing on to help customers - and especially staff new to conveyancing and post-completion teams, are: system checks and enhancements to...
...increasing demand alongside developing quicker, more digital services. We have unpicked our own training and internal guidance to help new caseworkers apply it effectively, reducing their need to send requisitions,...
...new caseworkers and launched our own Land Registration Academy to train them. It has taken time to feel the impact, but as new staff finish their training and gain further...
...I specialised in property development work, acting for developers, investors, local authorities, universities and energy companies. When I saw new-builds I had worked on in the 1980s being redeveloped I...
...was advice to new recruits. I suppose I’m old enough now where I can share ‘words of wisdom’ to the new recruits so I’ll give it a try! HM Land...
...Service. After seeing the job advert and reading about HM Land Registry, I knew that this was the place for me. The first few months were a steep learning curve...