Six months ago, we told customers we had a year to switch to digital applications. Now at the midway point, we reflect on how far we’ve come in building out our digital application platforms and how customers are responding to the challenge of switching to digital.
We've changed the name of our View My Applications service to View Applications as customers can now search for their colleagues' applications as well as their own.
Every year, we send more than 200,000 requests for information (requisitions) in relation to variations in names in applications, such as the spelling or order of names. We look at how to avoid these time-consuming requisitions, and what to do if you spot a name variation.
We are excited to launch a new dedicated practice guide to signing deeds and documents electronically. We hope it will give clarity where required and encourage users who are new to electronic signatures.
We’ve made it easier to see the status of your application and ask for urgent applications to be fast tracked.
Sending certified copies of deeds with first registration applications is faster, more secure and less costly than lodging original documents. Here’s how to make the most of the opportunity.
We will soon start accepting electronic signatures. Find out which form of electronic signatures we are looking at, how these may be used and how you can tell us what you think.
Our Head of Customer Policy, Andrew Robertson, sets out how and why we are looking at opening up our conveyancer data.
Head of Customer Engagement Duncan Chittenden talks about how we're working with customers to improve the quality of applications.
Our Exempt Documents Team provide a step-by-step guide to preparing exempt document applications which meet our requirements.