Over the last few weeks we have become more flexible in our decision-making and more responsive to our customers’ needs. The future looks bright but we and the property sector continue to face some real challenges.
The coronavirus pandemic has been a very challenging time for us and our customers but we are now in a much stronger position. We are taking the opportunity to look at the level of service we provide and ask our customers about their priorities and how they feel we should prioritise our work.
Our Workflow system helps manage the 20,000 applications we receive each day. Charlotte Fretwell explains its transformational impact, now recognised by an award from our IT industry peers.
It’s been another important year for HM Land Registry and we're glad to see that so many of you are following our work on our blog. As the year comes to a close we look back on the most-read posts of 2018.
Chris Pope, our Chief Operations Officer, explains our new customer charter and how we're improving the way we work with our customers.
Antoinette Jeremiah explains the new Welsh Land Transaction Tax and how it has been enabled by cross-government working.
Our Head of Customer Policy, Andrew Robertson, sets out how and why we are looking at opening up our conveyancer data.
Chief Executive and Chief Land Registrar, Graham Farrant, explains how our new Business Strategy sets the direction we will take over the next five years to become the world’s leading land registry for speed, simplicity and an open approach to data.
We have been working to ensure the security of our digital mortgage service by enabling the use of GOV.UK Verify, the government identity assurance service.
Three quarters (76%) of the customers who use our free online service, Application Enquiry, agree that it reduces the time they need to speak to us.