‘Front-loaded’ support for complex applications
Our new hub brings five key specialist support services together in one place on GOV.UK and on the portal, including Ask for Guidance.
Celebrating conveyancers
Posted by:
Mike Harlow, Deputy Chief Executive and Director of Customer and Strategy, Posted on:
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Categories:
Law and practice
To mark the first National Conveyancing Week, HM Land Registry lends its support to the #ShareTheLove campaign.
Benefits of a collaborative approach
Blake Morgan LLP has one of the lowest avoidable requisition rates in the sector. Find out how we work together to ensure its often highly complex cases are processed as smoothly and easily as possible.
Tried and tested tips for reducing requisitions
Enact Conveyancing has worked closely with HM Land Registry to reduce its requisition rate by more than a third. Enact’s Remortgage Support Manager, Alan Connor-Clark, talks about the new approach and process changes which are helping them get it ‘right the first time'.
Avoiding the simple errors that cause delays
Posted by:
Mike Harlow, Deputy Chief Executive and Director of Customer and Strategy, Posted on:
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Categories:
Law and practice
We’re seeing too many avoidable errors on applications, causing a bottleneck that is leading to weeks of delays on applications. Help us overcome this.
Handy new checklist for lease extensions (surrender and regrants)
We have created an at-a-glance guide for conveyancers to help with lease extension applications where the existing lease is being surrendered and a new lease granted.
What’s in a name?
Posted by:
Andrew Robertson, Head of Customer Policy and Service Improvement, Posted on:
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Categories:
Law and practice
Every year, we send more than 200,000 requests for information (requisitions) in relation to variations in names in applications, such as the spelling or order of names. We look at how to avoid these time-consuming requisitions, and what to do if you spot a name variation.
What do we do with customer feedback?
Posted by:
Richard Turner, Customer Insight and Experience Manager, Posted on:
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Categories:
Law and practice
Our customers’ voices are central to the planning of services and products as well as measuring our performance. Find out how we gather feedback and how it influences our decision-making.
Customers support time-saving form RXC
Form RXC makes the process of complying with the terms of a restriction easier for everyone involved. We’re very pleased it’s proved popular with many of our customers. We have been working with them to improve the form so even more customers will adopt it and embed it in their systems.
Time-saving tips to speed up your applications
We know that delays cause frustrations for everyone. In order to speed up the time to process applications and reduce delays, we’ve collated some top tips for our customers.