Our customers’ voices are central to the planning of services and products as well as measuring our performance. Find out how we gather feedback and how it influences our decision-making.
Form RXC makes the process of complying with the terms of a restriction easier for everyone involved. We’re very pleased it’s proved popular with many of our customers. We have been working with them to improve the form so even more customers will adopt it and embed it in their systems.
We know that delays cause frustrations for everyone. In order to speed up the time to process applications and reduce delays, we’ve collated some top tips for our customers.
We have devised the new form RXC to use when a consent or a certificate is needed to comply with a restriction in the register. Use of the form is optional but has the advantage of ensuring consents and certificates are correct first time.
Find out how we’re making it easier to remortgage online, as well as making history with our Sign your mortgage deed service.
Requisitions have a clear impact on our services so we have a number of projects to help reduce the burden.
We are seeking feedback on our draft standard for digital identity checking, designed to support the development of new and accessible services for conveyancers.
An update on the speed of our service and measures we’re taking to continue to improve.
Over the last few weeks we have become more flexible in our decision-making and more responsive to our customers’ needs. The future looks bright but we and the property sector continue to face some real challenges.
The coronavirus pandemic has been a very challenging time for us and our customers but we are now in a much stronger position. We are taking the opportunity to look at the level of service we provide and ask our customers about their priorities and how they feel we should prioritise our work.