Requisitions have a clear impact on our services so we have a number of projects to help reduce the burden.
Chris Pope, Chief Operations Officer
An update on the speed of our service and measures we’re taking to continue to improve.
Over the last few weeks we have become more flexible in our decision-making and more responsive to our customers’ needs. The future looks bright but we and the property sector continue to face some real challenges.
The coronavirus pandemic has been a very challenging time for us and our customers but we are now in a much stronger position. We are taking the opportunity to look at the level of service we provide and ask our customers about their priorities and how they feel we should prioritise our work.
Chris Pope reflects on 2018/19 and talks about how we're improving the processing of your applications, what we're doing to make it easier to work with us and how we're working to reduce requests for information (requisitions).
Our Chief Operations Officer, Chris Pope, explains how we're improving our services to become easier to do business with, while providing quick, accurate and consistent delivery.
We hear you when you say you want quick, accurate and consistent support from us, so we are modernising and reshaping HM Land Registry to ensure we can provide the level of service you expect and deserve.
Chris Pope, our Chief Operations Officer, explains our new customer charter and how we're improving the way we work with our customers.