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https://hmlandregistry.blog.gov.uk/2020/06/18/rising-to-the-challenge/

Rising to the challenge

Posted by: , Posted on: - Categories: Buying and selling property, Law and practice
Empty escalator ascending steeply to the horizon.
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It is very clear we are living through extremely unusual times. Like many of you, we have had to make changes to the way we work to ensure we can keep on working and doing what's best for our customers and for the public health effort. We will continue to adapt as the situation and guidance evolves.

Our priorities

Since the lockdown was first announced in late March our challenge has been to maintain our most essential services, to protect our staff by following the public health guidelines, and to support the national effort to stop the spread of coronavirus (COVID-19).

We have prioritised those services which have an immediate impact on the ability to buy and sell property; notably the official searches and copies applications needed before a sale can take place.

We are processing urgent updates to the register through our expedite process. Some of our customers have found themselves in very difficult circumstances and there have been some remarkable examples of our people working together to ensure each situation is managed to a successful conclusion.

We have also listened to the questions and comments coming in to us from our customers and introduced a number of policy changes including a temporary relaxation of our identity verification requirements and acceptance of ‘Mercury approach’ scanned signatures. Our Chief Executive, Simon Hayes, has been regularly emailing customers on these changes and the status of our services. These messages have been updated on our GOV.UK pages, through social media, shared with our stakeholders and on the HM Land Registry portal messaging.

However, like most businesses around the country – indeed around the world – we have had to quickly adapt to working under lockdown. In the beginning this meant we had fewer staff able to support our services, but we have been bringing more and more of our staff online and improving the speed of our services as quickly as possible.

Building our capacity

For many years we have been investing in automating some of our services, making it possible for our customers’ applications to be lodged electronically though our Business e-services. As a result of this long-term investment, when the lockdown hit our customers could still secure priority for their clients, with many search results being issued without delay, by using the HM Land Registry portal. However, many applications still need to be processed by our expert people.

As such our first priority was enabling our staff to work remotely. Even with recent changes to the government guidance we know there could be a second period of lockdown, bringing with it the additional impacts such as people being unavailable due to health issues or caring responsibilities. We believe this approach will support our efforts now will allow us to continue with greater flexibility in the long run.

We had to get our people online at a time when the entire country was looking to work remotely. Like you, our caseworkers are working in very different and sometimes difficult circumstances. Just under 6,000 staff work for HM Land Registry, and the vast majority are caseworkers who usually work from 14 offices across England and Wales.

Due to the sensitive nature of land registration we have never needed to perform land registration work remotely before, so only 1,000 members of staff have had equipment to work remotely.

Ensuring our staff had access was one part of the challenge. We knew we needed to develop new processes to securely support remote casework and we needed to do it quickly.  However, above all else, it is essential the integrity of the register is not affected. This work cannot be rushed. We will be increasing our remaining service capacity over the coming months. Customers may have noticed requisitions and replies starting to come back.

Prior to 23 March, we completed 95% of the 18,000 daily applications to update the register within five days. We are now processing more updates than we receive each day, but it will take some time to clear the backlog which built up in March, April and early May when we were unable to process significant numbers. We have been processing fewer register create applications (first registrations, transfers of part and first leases) during this period but we will be rebalancing our efforts and resources on to these cases.

We are also aware that the volume of applications received has fallen and that many of our customers are expecting a bounce back over the summer months.

We were already reflecting on our priorities before the coronavirus struck, and we are taking the opportunity to take a step back and look at the level of service we provide across our different products. We will be reaching out to ask about all of our customers’ priorities and how they feel we should prioritise our work. We will then be reviewing how we manage all our services in line with what they tell us to make sure we are accurately meeting their needs and providing the best support possible to the market.

This may result in changes to some services. All decisions on this will be based on clear evidence that this is what our customers need. We will be sharing more about this in the coming months.

In the meantime, if there is a need to expedite an application, due to hardship or a linked transaction and so on, I urge customers to use Application Enquiry to ask us to expedite, and we will prioritise these cases where possible. This allows us to clearly identify the most urgent cases and quickly meet our customers’ needs.

This has been a very challenging time for us and our customers. I know our services have not always been up to our usual standards; however I believe we are now in a much stronger position and we are getting stronger every day. In a second blog, to be published in the next few days, I will be exploring how this work has positioned us to be even stronger going forward.

We welcome your comments about this blog in the comments below. Please note that we are unable to discuss individual cases through the comments section and would request that all such queries be directed to our contact web form where you will receive a response as soon as possible.

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344 comments

  1. Comment by Alun Llewellyn posted on

    Appreciate your problems and the difficulties working around Coronavirus but I purchased my house last September and still you have been unable to enter the details in the Register. It is a new home but surely after nearly 9 months it should have been possible to update the Register; what if I wanted to put the house on the market now?

    Reply
    • Replies to Alun Llewellyn>

      Comment by AdamH posted on

      Alun - unfortunately we have had a backlog if this type of work for some time now. The purchase is protected as we have the application but if you should decide to sell and you find a buyer then we ha a process where applications can be expedited if an urgency arises.
      https://www.gov.uk/guidance/coronavirus-covid-19-impact-on-hm-land-registrys-services#expedite-an-application
      It is far from ideal but it is workable and hopefully provides some reassurance that such things are still possible even after as long a wait as you have experienced. If there is no urgency then please bear with us and we will process the application as soon as we can

      Reply
      • Replies to AdamH>

        Comment by Alun Llewellyn posted on

        Hi Adam, it is now over 5 months since you messaged me and on looking at ‘sold house prices’ on line we still don’t appear to exist although we purchased in September 2019! A number of us living in BB7 9ZJ are in the same position and all, I believe, may have used the same Solicitor. So, are u able to say whether you are still catching up or maybe a problem with the Solicitor we used?
        Many thanks for your help Adam. Alun (Llewellyn)

        Reply
        • Replies to Alun Llewellyn>

          Comment by AdamH posted on

          Alun - it will be us still trying to catch up on a backlog which has deepened with Covid sadly. The oldest application we have pending on that development is dated 25th September 2019 so you can see we are now over a year on.
          Whilst conveyancers are also having a tough time through Covid with these applications the delay is very much down to us though. It’s only when we start it and if there’s a problem are w3 then reliant on the conveyancer again. Hopefully that’s not going to happen though and the applications are completed in the coming weeks/months
          Happy to check a little further if you share the Plot number though just so you know when we did receive it?

          Reply
          • Replies to AdamH>

            Comment by Alun Llewellyn posted on

            Thanks for the prompt reply Adam.

          • Replies to AdamH>

            Comment by Alun Llewellyn posted on

            Hi again Adam, on reflection it would be helpful to know when you did receive the necessary paperwork from my Solicitor for plot 44 on the Redrow development at BB7 9ZJ (8 Ivy Bank, Barrow, Clitheroe. Alun

          • Replies to Alun Llewellyn>

            Comment by AdamH posted on

            Alun - many thanks. I’ve checked but I can’t find an application which refers to that plot so could you double check with your solicitor please re provisional title number and case reference please?
            I’m sure it’s just me missing the detail but I’d rather be safe and sure. Really sorry to ask but there are a lot of plot purchases still pending

          • Replies to AdamH>

            Comment by Alun Llewellyn posted on

            Thanks for your message of the 28th November Adam. I have sent a copy to my Solicitor and will get back to you when I hear from her. Alun

          • Replies to AdamH>

            Comment by Alun Llewellyn posted on

            Hi Adam, I have now heard from my Solicitors - O’Donnell’s of Saddleworth- that they only submitted the application yesterday, 14 months after completion, despite what I had previously been told!
            The no. allocated is LAN241187. I should like to apologise for wasting your time which I know is precious due to the havoc reeked by COVID-19. I just hope u are able to process the application as soon as your workload allows. Many thanks. Alun

          • Replies to Alun Llewellyn>

            Comment by AdamH posted on

            Alun - thank you for checking and no need to apologise at all. I should have asked you to check/confirm when you first commented but like you I accepted the application must have been made and our backlog had impacted
            It’s now been lodged so ultimately no harm done other than the time lost. Hopefully that won’t have any negative impact in the same way not being registered for over a year hasn’t. But rest assured that if an urgency should arise then there is a process which we can apply now we have an application to expedite.
            Let’s hope 2021 is full of cheer and a completed title for you.

        • Replies to Alun Llewellyn>

          Comment by Alun Llewellyn posted on

          Many thanks Adam. I hope you manage to have a good year in 2021 and stay well. Alun

          Reply
  2. Comment by Alun Llewellyn posted on

    Thank you Adam for your very prompt response.

    Reply
  3. Comment by Sarah Wall posted on

    How long can someone expect to wait to have an application expedited please? Especially where there is a sale at risk.

    Reply
    • Replies to Sarah Wall>

      Comment by AdamH posted on

      Sarah - requests to expedite, if made through the correc5 channel, are normally processed within a couple of working days. https://www.gov.uk/guidance/coronavirus-covid-19-impact-on-hm-land-registrys-services#expedite-an-application
      Expedition reduces the wait time before it’s then considered. We quote 10 working days but currently most are looked at within a couple of working days. First registrations may wait a bit longer.
      Everything then hinges on it being in order of course and if it’s not then timescales will be stretched

      Reply
      • Replies to AdamH>

        Comment by Sarah Wall posted on

        Thank you so much for your quick reply. Once it's been approved to be expedited how long can we then expect until we receive approval please? You mention that 'First registrations may wait a bit longer'. In our case the owners lost the original deeds but the house was never registered. In that case can we expect a delay?

        Reply
        • Replies to Sarah Wall>

          Comment by AdamH posted on

          Sarah - as per my reply. Considered within 10 working days. If the deeds have been lost then it’s then all about what evidence has been provided

          Reply
      • Replies to AdamH>

        Comment by Sarah posted on

        Hi Adam,
        I am having no luck getting an update on a discharge of a charge that was submitted on the 19th October. Our solicitor has access to the portal but the application just says pending. We are in the process of selling our house with the purchaser wanting to move quickly and my worry now is that this is going to hold the process up . Is there a way of getting an update on timescales? Kind regards Sarah

        Reply
        • Replies to Sarah>

          Comment by AdamH posted on

          Sarah - I understand you’ve also contacted us by Twitter so I’ll let my colleague assist

          Reply
  4. Comment by Sarah Wall posted on

    Thank you again for your swift reply Adam

    Reply
  5. Comment by Emma posted on

    Hi I submitted an application to remove a restriction last month but still not heard anything. My re mortgage & additional borrowing is reliant on this & I have builders booked. Do you know how long these applications are taking? Thank you. Emma

    Reply
  6. Comment by Kate posted on

    What has happened to the forum? I tried to get on it today and all my links were broken. Googled it and saw this.

    HM Land Registry - Get Satisfactionm.getsatisfaction.com › companies › landregistry
    HM Land Registry 100155 Dear All <br /><br />From Tuesday 30 June 2020 this forum will be unavailable. We apologise for any inconvenience this may cause.
    When will it be reinstated? I found it invaluable. I missed the notification as I'd turned off the feeds to my email account.
    Grateful for an update.

    Reply
    • Replies to Kate>

      Comment by AdamH posted on

      Kate - that particular forum has been ended by its provider. We are working on a replacement but it may not go live for a few weeks yet.
      When it does the details will appear on our Contact page as before https://www.gov.uk/guidance/contact-hm-land-registry

      Reply
      • Replies to AdamH>

        Comment by Kate Smith posted on

        Thanks Adam, for your prompt response. I'll look out for the replacement and hope it appears sooner rather than later. It was a really useful tool and it's unfortunate it's disappeared just as I need it.
        Thank you
        Kate

        Reply
  7. Comment by Susan Walker posted on

    Good morning,
    We are purchasing a house with two owners on Land Registry title. One is buying the other out before Exchange with us and their Conveyancer will be submitting the paperwork to you next week. How long will this take to change the Title so that we can get on with the Exchange?

    Many thanks
    Susan

    Reply
  8. Comment by Melanie Oakes posted on

    Hi,
    I am having my name taken off the deeds of a jointly owned property. Could you tell me how long it takes to perform this? The documents were submitted 2 weeks ago electronically.
    Many thanks

    Reply
    • Replies to Melanie Oakes>

      Comment by AdamH posted on

      • Replies to AdamH>

        Comment by Melanie Oakes posted on

        Hi Adam,
        Many thanks for your really quick response. I appreciate why you have used the word "several", but as a house purchase is relying on release of equity, can I ask if a period of 3 to 4 weeks counts as "several", given that the LR have already had the paperwork for 2 weeks?

        Reply
        • Replies to Melanie Oakes>

          Comment by AdamH posted on

          Melanie - I use several as timescales will vary at this disrupted time. It is very unlikely to be 3/4 weeks and I would always refer you to the linked guidance which explains that if there’s a proven urgency then your conveyancer should be asking to expedite it.

          Reply
  9. Comment by Stephen posted on

    Hi, my solicitor filed our lease extension forms on 29th November and these still haven't been processed. We are now selling our property and the buyer requires this filing to be completed. This has left our sale in a precarious position. What can we do?

    Reply
  10. Comment by Stephen posted on

    Thanks! If my previous conveyancer is away, can I do this myself or does that cause an issue as they lodged the application? My sale is being handled by a separate conveyancer

    Reply
    • Replies to Stephen>

      Comment by AdamH posted on

      Stephen - follow the guidance and submit documentary evidence to confirm the sale/purchase e.g copy of the memorandum of sale.

      Reply
  11. Comment by Sam posted on

    Hi Adam

    Hope all is well

    I have transferred a title of deeds across by way of gift to 2 family members

    All the forms and payment were sent via post by myself as per process 3 weeks ago

    Do I have to wait for a response before trying to expedite, as the forms asks for a reference number which I don't currently have!?

    Sam

    Reply
    • Replies to Sam>

      Comment by AdamH posted on

      Sam - simply add a sequence of digits to the reference field. You’ll get an auto response which you should then reply to and attach a copy of the documentary evidence confirming the urgency

      Reply
  12. Comment by Steve H posted on

    Hi, I have just tried to gain access to your online support forum at https://support.landregistry.gov.uk/landregistry/categories but it's not loading up? Do you know if it's down at the moment?

    Reply
    • Replies to Steve H>

      Comment by AdamH posted on

      SteveH - the forum is no longer available after the provider withdrew support for it. We are currently working on a replacement and hopefully that will be available later this month/early September. Details will appear on our contact page when that happens https://www.gov.uk/guidance/contact-hm-land-registry

      Reply
      • Replies to AdamH>

        Comment by Steve H posted on

        Hi Adam,

        Thanks for your response. Sad to hear that the support was withdrawn.

        Can you advise on where I could get advice about filling in an AP1 form? I have read and watched the online help for filling out the form but have a question that isn't covered with the online guides. I was going to pose a question on the forum, which had worked well for me previously.

        Steve

        Reply
        • Replies to Steve H>

          Comment by AdamH posted on

          Steve H - what’s the Q and I’ll try to help here?

          Reply
          • Replies to AdamH>

            Comment by Steve H posted on

            Thanks Adam,

            I am trying to fill out the forms to complete a property share transfer. The property is owned by myself, my two sisters and my father. It is spilt down as follows: my father owns a one-half share, my two sisters and myself own a one-sixth share each. I recently sold my one-sixth share to my mother and need to update the title register. I understand that we need to fill out the forms AP1, TR1 & ID1's for each party. I have completed the TR1 form but I'm having a bit of trouble on section 4 (Application, priority and fees) of the AP1 form, in particularly what to write under the Applications in priority order. I have put in the currently put in the box "Transfer of whole for value" but I'm unsure if this is correct. Are you able to advise?

            Many Thanks
            Steve

          • Replies to Steve H>

            Comment by AdamH posted on

            SteveH - just refer to it as a Transfer. If the Transfer is for monies put that amount in. If it’s not then put the full market value and 3xplained the share aspect in a covering letter
            You can only Transfer the whole of the legal ownership so all of you will be transferring to your Father, your sisters and your Mother

  13. Comment by Steve H posted on

    Thank you for your reply Adam. That is very helpful 🙂

    It is for monies, so I have put that amount in. Do I need to put anything else in section four like alteration of the register?

    Also another question that may be more difficult to answer. If we submitted all the forms along with a cheque for the correct fees what would happen if we had made a mistake? Would we have to pay the fees and resubmit everything? (Not that I'm planning to get it wrong, just trying to understand the process).

    Reply
    • Replies to Steve H>

      Comment by AdamH posted on

      Steve - nothing more in panel 4. If you got something wrong we’d write to you to put it right. There’s no extra fee

      Reply
      • Replies to AdamH>

        Comment by Steve H posted on

        That's brillaint!

        Thank you very much for your help Adam 🙂

        Many Thanks
        Steve

        Reply
  14. Comment by Hay posted on

    How long is changing a title from possessory to absolute roughly taking at the moment ?

    Could this be expedited as it’s holding up exchange ?

    Reply
  15. Comment by Carolyn Floyd posted on

    Hi, we're looking to complete a fairly complex transfer (complex because there are 5 people involved). In the current circumstances, we've opted to fill out ID3 forms for verification. Unfortunately one of the people involved has a passport which expired in May this year. Is it possible this would still be considered valid given that a) the passport office is not currently operating a full service b) you have written in your FAQs that you have stopped "rejecting applications where evidence or confirmation of identity is completely missing until further notice"?

    In other words, can we go ahead and submit the forms (inc. ID3 forms) where all passports are in date apart from one which is 3 months out of date?

    Thanks in advance

    Reply
    • Replies to Carolyn Floyd>

      Comment by AdamH posted on

      Carolyn - there is nothing to prevent you from submitting. However if the application is not in order we will then ask you to rectify that as and when it is considered. The wait time is currently around 5 weeks

      Reply
  16. Comment by Abi posted on

    Hello Adam, is it possible to know how long it takes to update the register? 4 dunedin road, rm13 8jx. I started the process July 8th , and sent in copy of old passport 2 weeks ago .

    Reply
  17. Comment by Jon Shepherd posted on

    We applied for a change to the register, not for monetary consideration, for a property held on trust with a Form E restriction. The transfer papers along with the ID1s were delivered to you on 11th August and cheque was cashed within 3 days. When should I expect the application to complete?

    Reply
  18. Comment by CJ posted on

    Hello,

    I am in the process of remortgaging my leasehold property and was just about to complete but the new lenders solicitors are advising that there are two applications on my property. The first relates to a lease extension (which I have just read my solicitor can apply to expedite this and I will pursue) but the second relates to my original lender selling its mortgage business to another lender shortly before Covid19 started in Ernest - could you please advise how to expedite this second application as I am stuck with no idea of when this second application will complete and risk losing the fixed rate mortgage I am trying to secure.

    Thank-you

    Reply
    • Replies to CJ>

      Comment by AdamH posted on

      CJ - same process as your conveyancer should follow re own application so ask them to flag second application also

      Reply
  19. Comment by Mohamed posted on

    Hi, I am buying a parcel of garden land from my neighbour and have some queries about filling in AP1. I want the land to be added to the title plan of my property, Do I need to put both title numbers in panel 2, the one the land is being transferred off and the one I want it to be transferred onto ? In panel 4, application, priority and fees, do I put just Transfer and the amount paid ? In part 5, do I list only TP1 or do I need to add the ID1 form too ? In panel 6, the applicant is the buyer, seller or both ? Does an ID1 need to filled in for both buyer and seller, also given the value is 3000 pounds are they required ?

    Thanks.

    Reply
    • Replies to Mohamed>

      Comment by AdamH posted on

      Mohamed - yes and you need to also provide a written explanation as to why amalgamation is being applied for. It is not always possible to amalgamate and we won’t routinely do so on request so do reserve the right to say No to such requests.
      Yes re panel 4 but also list Amalgamation- see letter
      Panel 5 lists all docs so if you are providing ID1 forms then you’d list them
      Panel 6 is the buyer
      ID1s are needed for all parties but if the Transfer is for less than £6K then they are not needed.
      Each of your Qs are covered by the linked guidance for completing the transfer of lan£ and forms
      https://www.gov.uk/registering-land-or-property-with-land-registry/transfer-ownership-of-your-property
      Use the links to how to complete each form for example

      Reply
      • Replies to AdamH>

        Comment by Mohamed posted on

        Thanks Adam. What are acceptable reasons for requesting an amalgamation ?

        Reply
        • Replies to Mohamed>

          Comment by AdamH posted on

          Mohamed - there’s no ‘list’ so you have to make a case for it. Our policy starts with a No as dealing with more than on3 title makes very little difference from a registration perspective. So if you have a reason for requesting it then include that with your application. We’ve got to deal with the Transfer anyway and your request doesn’t jeopardise that.

          Reply
      • Replies to AdamH>

        Comment by Mohamed posted on

        Thanks Adam. You mentioned the ID1 form is not required for a transfer of less than 6K. Do I instead need to provide a certified valuation, as per the ID1 guide ? And given the current circumstances with Covid 19 and the difficulty in getting someone to come out and value land is there some exemption ?

        Reply
        • Replies to Mohamed>

          Comment by AdamH posted on

          Mohamed - you stated that the Transfer was for monies so if that’s less than £6K you don’t need a valuation. If we have any concerns we may ask for more evidence but if it’s a small parcel of land I doubt we will

          Reply
          • Replies to AdamH>

            Comment by Mohamed posted on

            So, on panel 14 section (2) Evidence of identity I don't tick anything ?

          • Replies to Mohamed>

            Comment by AdamH posted on

            Mohamed - just put names and add ‘none - low value exception’ for example

  20. Comment by Hay posted on

    Once an application has been submitted requesting expedite along with evidence.

    How long after submitting can I expect a response of It being successful or not successful ?

    Reply
    • Replies to Hay>

      Comment by AdamH posted on

      Hay - within 5 working days normally

      Reply
      • Replies to AdamH>

        Comment by Hay posted on

        Sellers solicitor requested expedite but didn’t supply evidence. So he/she was then asked to resubmit a request.

        He/she then asked my solicitor to submit evidence.

        I took it upon myself to request expedite as well
        As supplying some supporting evidence.

        So the file for the address will most likely be showing a few expedites will this cause an issue on my request being looked at as he/she hasn’t fully done the expedite As didn’t submit evidence ?

        I’d also like to thank you for your guidance and fast responses.

        Reply
        • Replies to Hay>

          Comment by AdamH posted on

          Hay - multiple requests are rarely needed and do create extra work to manage/respond to but it won’t be an issue re processing of the application, which as stated, has already begun. If they respond quickly and fully then there will hopefully be no delay or risk of missing your Mortgage timescale.

          Reply
          • Replies to AdamH>

            Comment by Hay posted on

            Thanks for this information.

            Have a good day.

  21. Comment by Hay posted on

    I done it on Saturday ... will this Sunday and Monday count as days ?

    Wasn’t expecting a response on bank holiday, so worth an ask.

    Reply
  22. Comment by Wasim posted on

    Hi, we are currently in the process of buying a property but part of the garden has land that is not registered in the title deeds. We requested the vendors (who have lived there for 18 years) to register the land in their name prior to completion. This was done in June and we are still waiting for information on progress. Do you have an idea on how long this could take ?

    Reply
  23. Comment by D Wilson posted on

    We purchased our new house on 16th June and are keen to know when the register is likely to e updated i.e. what is the current delay/backlog

    Reply
  24. Comment by Andrew MacGregor posted on

    Good afternoon,

    We have very recently expedited a name change with yourselves (am happy to provide the specific title number), as our mortgage offer expires in a week, which could cause our whole chain to collapse.

    I have rang through to your customer services several times to check on progress of this. Your staff have been very helpful, but I am struggling to understand why a rough timescale cannot be given for - what we are told by your staff - is a simple name change?
    If we don't get this name change done by mid-next week, the chain could fall over, thus we have to re-apply (having had our offer accepted on our new house at the end of January).

    Appreciate these are exceptional times, but can you PLEASE provide us with some idea of timescale - however approximate that may be.

    Reply
    • Replies to Andrew MacGregor>

      Comment by AdamH posted on

      Andrew - the devil is always in the detail and because we have tens of thousands of ‘simple’ applications it’s very difficult to be definitive. A name change can be achieved in a variety of ways also.
      If it’s expedited then that means it should be considered within 10 working days of said expedition. 96% of expedited applications are. The ‘simple’ ones tend to be considered much sooner, say 3/4 working days.
      Everything then hinges on it being in order of course and no wider checks needed. If everything is ok then it’s normally completed just after it’s considered.

      Reply
      • Replies to AdamH>

        Comment by Andrew MacGregor posted on

        Hi Adam,
        Thanks you so much for your helpful reply.
        Agree the detail is critical. How can we provide our title number reference so you can check to see if our case is in the ‘simple’ category?

        Reply
  25. Comment by Andrew MacGregor posted on

    Morning Adam,
    The title number ref is AV206517.
    Many thanks.

    Reply
    • Replies to Andrew MacGregor>

      Comment by AdamH posted on

      Andrew - we have the application and it has been expedited. I see you have also rung us a couple of times as well so are already aware.
      As it’s expedite I’d expect it to be considered in the next few working days. Everything then h8nges on it being in order as to whether it’s completed or wider checks are needed.
      In the circumstances I’d suggest sticking to this channel and if you’ve not heard anything from the conveyancers/parties involved by Thursday then post a further comment to ask here.
      Please note that blogs are moderated so any new comments have to be approved before they are published and appear to a reader. I’ve deleted your other two comments as a result

      Reply
  26. Comment by Andrew MacGregor posted on

    Morning Adam,
    Many thanks for this.
    Appreciate your guidance, but I am afraid given our mortgage offer expires next Wed, Thursday is probably too late. Have re-iterated this heart-breaking situation several times to your colleagues and (I think) the message has landed.
    Is there anyway extra urgency can be added?
    Thanks again.

    Reply
    • Replies to Andrew MacGregor>

      Comment by AdamH posted on

      Andrew - it has landed hence expedition being granted. I’ll check with colleagues to see if anything else can be done

      Reply
  27. Comment by Andrew MacGregor posted on

    Thanks again Adam

    Reply
    • Replies to Andrew MacGregor>

      Comment by AdamH posted on

      Andrew - the application has been completed and the register updated

      Reply
  28. Comment by Andrew MacGregor posted on

    Adam - amazing news! Will you guys relay that to the relevant conveyancer now?
    Thanks again
    Andrew

    Reply
    • Replies to Andrew MacGregor>

      Comment by ianflowers posted on

      Andrew - I'm replying as Adam is currently unavailable. Yes, notification of completion will have gone out to the conveyancer acting, who will then have the responsibility of notifying other parties as appropriate.

      Reply
  29. Comment by Mike Niven posted on

    Hi,

    About four months ago our solicitor asked the Land Registry to do a simple change in property ownership to joint tenants. Three months ago we were asked to confirm the property's current value and did so. Since then nothing more has been heard. Can you give an indication of when the transfer might be completed? The title number is K190594.

    Thank you.

    Reply
    • Replies to Mike Niven>

      Comment by AdamH posted on

      Mike - the application was completed and the register updated on 24th July. Your conveyancer will have been notified

      Reply
  30. Comment by Mike Niven posted on

    Thank you very much for the fast response. On that basis, it looks like my solicitors are being particularly slow and need a rocket. If they had done their job I would not have needed to trouble you.

    Many thanks.

    Reply
  31. Comment by Victoria posted on

    Hi Adam H, we sold our house 3 weeks ago to avoid losing a sale even though we couldn't complete on our new property because we are waiting for the title to be updated to remove a contract to sell to a third party. We are in temporary accommodation with our twin babies with everything in storage while we wait for this update. Can you give us an idea of timescales please? Thank you.

    Reply
  32. Comment by wendy mcdonald posted on

    Is it possible please to find out if Title number LL126283 has been processed. I am purchasing this property (some of the garden has been sold to the neighbour and has to be registered first) myself and the chain are hoping for completion in three weeks time when we all hope we will be moving. But, it all depends on this land being registered, it has I am told been expedited because of the impending sale and a chain of people waiting on it.
    I do hope you can help because time is getting limited now.

    Reply
    • Replies to wendy mcdonald>

      Comment by AdamH posted on

      Wendy - it has been expedited and processed. We wrote to the applicants on the 17th with an update so I’d recommend contacting them for confirmation re next steps and timescales. We are now reliant on the two parties to assist with final checks so the ball re how quickly we can complete it is very much in their court

      Reply
      • Replies to AdamH>

        Comment by wendy mcdonald posted on

        Not sure is my message sent to you so will do it again. The paperwork we were talking about above has not yet been received by the two people who are waiting for it. You say it was sent out on 17th. I hope you can help. Regards Wendy

        Reply
        • Replies to wendy mcdonald>

          Comment by AdamH posted on

          Wendy - items are sent by post and currently that may mean delays in printing, issue and postal delivery. Hopefully any items will be received in today/tomorrow’s post as appropriate

          Reply
          • Replies to AdamH>

            Comment by wendy mcdonald posted on

            Ok thank you. Sounds like it should be with them any day. I appreciate your help with this. Wendy

  33. Comment by AshleyH posted on

    Hello AdamH,

    We are currently in the process of selling our property but unfortunately there has been a problem with the Titles which was identified 02.07.2020. This is now holding things up and delaying our solicitor to progress with our sale. HMLR agreed to amend the error free of charge on 16.07.2020 via correspondence ref -Y737RLR.

    Since then an AP1 application + expedition request against our title (HP808572) has been submitted by our freeholder's agent, but we still haven't heard anything. Could you please provide some insight to the progress of the amendment and provide an update when the titles will be available for our solicitor to download? Thank you

    Reply
    • Replies to AshleyH>

      Comment by AdamH posted on

      AshleyH - it looks like we emailed an update to the applicant, I assume the freeholder’s agent you refer to, on the 21st and that explained the reason for the delay
      The delay is that we have had no response to our request for more information which we sent on 23rd July. I’d suggest contacting the agent directly to clarify/confirm details and timescales for their reply

      Reply
      • Replies to AdamH>

        Comment by AshleyH posted on

        Thank you for such a speedy reply, AdamH. We really appreciate it.

        We'll follow up with our freeholder's agent.

        Reply
        • Replies to AshleyH>

          Comment by AshleyH posted on

          Hello Adam H,

          The applicant has submitted the information HM Land Registry requested to progress the application. Could you please provide an update as to when this is likely to be completed?

          Thank you

          Reply
          • Replies to AshleyH>

            Comment by AdamH posted on

            Ashley - the details were submitted on Friday. The matter will be referred to the caseworker and as it’s expedited, considered again ASAP. Hopefully that will be tomorrow or Wednesday

          • Replies to AshleyH>

            Comment by AshleyH posted on

            Hello AdamH,

            Firstly, thank you for your assistance throughout these enquiries, we have made substantial progress since contacting you.

            HM Land Reg Ref: Y737RLR
            I have spoken to Nationwide through multiple channels who have advised that they have received no notes on this matter.

            Please confirm:
            Are HM Land Registry waiting for action from Nationwide or any other party involved before completing this application? We are really up against the clock at this point and appreciate your communication in getting this resolved.

            Thank you

          • Replies to AshleyH>

            Comment by AdamH posted on

            Ashley - the application is now waiting for wider checks to complete. I assume, from your reference to Nationwide, that you are aware of that and they are involved in those checks. If so then they won’t have heard as yet as the checks were only issued yesterday.

          • Replies to AshleyH>

            Comment by AshleyH posted on

            Hello again Adam,

            We're sorry to keep chasing you for this information, but as we're in the middle of a chain, we're trying to keep everyone updated and prevent things from falling apart.

            Nationwide advised they filled out the required information and sent it back to HM Land Registry via email and 1st class post.

            If HM Land Registry is now within receipt of this information could you please advise how long until the amendments are made and the titles will be available for our solicitor to download? 

            Thank you

          • Replies to AshleyH>

            Comment by AdamH posted on

            AshleyH - looks like we’ve received their reply so that will go to the caseworker to reconsider things. Hopefully by Monday we should know more

          • Replies to AshleyH>

            Comment by AshleyH posted on

            Thank you AdamH,

            Do you know if there has been any progress on this please?

          • Replies to AshleyH>

            Comment by AdamH posted on

            AshleyH - the amendment has been made and the register updated

          • Replies to AshleyH>

            Comment by AshleyH posted on

            Hi AdamH

            Thank you for your help with this so far. Now the title is available to download, it appears there's still an issue as there are now 2 title numbers for the same property, which our solicitor advised shouldn’t happen. One is registered against the freehold title and both against the Head Lease.

            Our solicitor has tried to speak to someone at the Land Registry, but the person they've spoken to could not decipher the notes that had been made.

            I'm hoping that we won't need to raise another application to change this as we've waited months for the title to become available and this is the second time it's been updated incorrectly!

            Can you advise what we can do? Thank you in advance.

          • Replies to AshleyH>

            Comment by AdamH posted on

            AshleyH - not really as this is a blog and not a direct enquiry line re the state of registered titles for example.
            If the solicitor advised that ‘something shouldn’t happen’ then they should follow that through. I can’t see any record of their enquiry since the register was corrected so I assume they have yet to do so. I’d encourage them to do that if they are still of the same view.
            Looking at the titles involved there is clearly a complexity involved and I assume that was not raised/discussed when you purchased and mortgaged both leasehold titles in 2017.
            From what I can see there’s a freehold, then a head lease and then the concurrent leases both of which you own. I suspect this is the issue for you/your solicitor as the lease dated 2 June 2017 (150 years) was granted in an effort to extend the term of the existing lease (99 years)
            It seems that in dealing with the recent request for amendment the solicitor confirmed that the earlier 99 year lease had not been surrendered. Hence both leases and titles still exist.
            If the earlier 99 year lease is to be determined/closed then your solicitor will need to make an application to confirm this I’m afraid.
            Please do discuss with your solicitor though as I can only access limited details and I assume the freeholder/head lessor will also have been involved in trying to resolve/amend matters

  34. Comment by Glenn currie posted on

    Hi there a piece of land I am purchasing from Knowsley council is unregistered they put in to register on 21 may 2020 land registry reference KBA67OA an expedited it new title number MS681738 my funding from homes England to build is about to run out and in this current climate won’t be renewed Can you please give an indication of how long this will take Glenn

    Reply
    • Replies to Glenn currie>

      Comment by AdamH posted on

      Glenn - the title number is correct but it’s not an expedited application I’m afraid so it’s still waiting to be processed.
      Whilst I will flag it with colleagues I must stress that even if expedited now it may still take several weeks to complete. This is because the application is based on a claim of ownership rather than paper deeds and as such wider checks are likely to be needed inc a site visit and/or contacting adjoining landowners.
      There’s no guarantee that both would have to happen but better to forewarn you of a worse case scenario at this point.
      Flagging with colleagues will ensure it is considered ASAP, namely within the next 1-2 weeks.
      If a site visit/wider checks are needed then the council will be informed

      Reply
  35. Comment by Glenn currie posted on

    Adam
    Thanks so much for your quick reply should I inform Knowsley council that its not been expedited? My own solicitor told me on Friday that in normal times it could take 6 months my problem is when the land is registered I am involved in a 247 stopping up order that takes 6 weeks and in November my offer for funding expires is there anything else I could do ?
    Thanks for your help Glenn

    Reply
    • Replies to Glenn currie>

      Comment by AdamH posted on

      Glenn - up to you as it’s their application so if they thought they’d had it expedited then they should check their processes.
      It won’t turn the clock back though and your solicitor is right re timescales. The only one that matters now though from a registration perspective is it being considered ASAP on expedition. It’s then all about their claim being in order and what next steps are required.
      So I’d suggest you notify the council and ask them to inform you as soon as they know more. And I’d also have a chat with whoever is managing the funding to identify whether an extension is possible

      Reply
  36. Comment by Glenncurrie posted on

    Adam

    Just a quick update, I informed the council my application was not expedited. I received an email this morning that it has been done, only since you informed me of the situation, and am grateful for you assistance in this matter.

    Kind regards and THANK YOU VERY MUCH

    Glenn Currie

    Reply
  37. Comment by Charlotte Berry-Selwood posted on

    Hi

    My husband and I subdivided a large house into 2 houses last year and sold one. The second property has now been sold but I've been informed by my lawyer that the application for the title separation is still not complete by yourselves despite being lodged at the start of the year.

    Our sale is now pendant on this being finalised. What do I need to do to get this expedited as I'm very worried we may lose the sale?

    Thank you for your help in advance.
    Charlotte

    Reply
  38. Comment by Charlotte Berry-Selwood posted on

    Hi Adam,

    Thank you for the quick reply.

    The lawyer acting for us now is not the same as the one who lodged the application for the previous house sale. Can my current lawyer request expedition or does it have to be the original lawyer?

    Many Thanks
    Charlotte

    Reply
    • Replies to Charlotte Berry-Selwood>

      Comment by AdamH posted on

      Charlotte - ideally the firm who lodged it but we will consider any request provid8ng documentary evidence is also supplied

      Reply
  39. Comment by Martin Farrow posted on

    We need to know urgently whether title HW91886 has been changed since August 28th, or if there is a pending change on it. If there is a pending change can you tell us how we will know that the change on the title has been made so that we can purchase the updated version.

    Reply
    • Replies to Martin Farrow>

      Comment by AdamH posted on

      Martin - there is a ‘pending change’ which is currently being processed. The applicant has very recently replied to a request for more information so the application will be reconsidered shortly.
      I would suggest posting again and quoting the title number early next week to see if more is required before we can complete it

      Reply
      • Replies to AdamH>

        Comment by Martin Farrow posted on

        Adam, I asked you last week whether there was a pending change on title HW91886, for which the available version is only current up to August 28th. You replied that there was a ‘pending change’ which was being processed. You said that you had recently received more information, and the application would be reconsidered shortly. You suggested that I should post again early this week, quoting the title number, to see if the change had been made, at which point we could then purchase the updated version, which is required urgently. So can you give me an update please? Many thanks.

        Reply
        • Replies to Martin Farrow>

          Comment by AdamH posted on

          Martin - it was processed on the 8th and referred to one of our lawyers to consider certain aspects of the application to confirm it can proceed or if more is needed.
          I’ll check with the processing team to see if that can be accelerated in some way
          Update - they’ll try and move it over the finish line this week providing it is all now in order.

          Reply
          • Replies to AdamH>

            Comment by Martin Farrow posted on

            Adam - Thanks very much for such a quick response.

            How will we know when we can purchase the updated title from your website?

            It would be a useful addition to the website if, when you find a title, you could see the last date it was updated without buying it, so that you know that it is different from the one that you already have.

          • Replies to Martin Farrow>

            Comment by AdamH posted on

            Martin - you’d be reliant on the conveyancer to confirm. The online service was originally designed to provide information on ownership, sale prices etc rather than to track updates/changes for example. As you state it would be useful and as such that may be possible in any new service once developed. Unfortunately that’s not the case now

  40. Comment by Judith posted on

    We need quickly to exchange contracts so as to avoid losing a house. The mortgage lender requires our jointly owned other property (a flat) to be put into the sole name of one of us. I have form TR/1. Time is our enemy. How quickly could the LR help us? I appreciate your attention.

    Reply
  41. Comment by Charlotte posted on

    Hi Adam

    I am currently in the process of purchasing a house and have been in this process since March. There is a restriction that needs removing on the property I am buying. We are urgently waiting to move so the sellers solicitor has submitted an 'RX3' this morning. Could you please advise on timescales for this?

    Thanks

    Reply
    • Replies to Charlotte>

      Comment by AdamH posted on

      Charlotte - if it’s an RX3 then it’s an application to cancel and generally speaking it won’t be considered for at least a month in the current circumstances.
      If there’s an urgency then the solicitor now needs to request expedition to ensure it’s considered ASAP.

      Reply
      • Replies to AdamH>

        Comment by charlotte posted on

        Thank you for the speedy response Adam. I will request that the sellers solicitor considers requesting expedition so we can move forward in a timely manner as there is an urgency.

        Thanks
        Charlotte

        Reply
  42. Comment by Michael posted on

    Hi Adam,

    I purchased my property back in Sep 19 and filed for Land registration late last year. I still haven't received the land register pack back. My solicitor says the application is still with you. It has been a year already and just want to know how much longer is needed? Surely after such a long time, it should be completed?

    Reply
    • Replies to Michael>

      Comment by AdamH posted on

      Michael - unfortunately we do have some applications that are a year old. That is down to a backlog of work that has existed for some time now and deepened due to Covid.
      I must stress though that your purchase is protected. We will get to it shortly but if there is no urgency it really is a case of bearing with us still.

      Reply
  43. Comment by M posted on

    Hi Adam,

    I purchased a house in August, and my solicitors put in the application for land registry. This is not a new-build. How long is the expected time at the minute? I am applying for a fiancé visa for my partner, and need proof of home ownership. I believe the title deeds are with yourself because this is a first registration for myself - would it at all be possible to get a copy of the deeds (which would be sufficient proof for the application) even if the registry itself will take some time? Otherwise I fear it will delay our application. I can email over more details if needed.

    Thank you!

    Reply
    • Replies to M>

      Comment by AdamH posted on

      M - the wait time, if it’s an already registered title, is 4/5 weeks so I’d check with your solicitor as if it’s a first registration then you are looking at several months.
      The solicitor is likely to have submitted copies of the deeds so again check with them as they may be able to help.
      As far as the visa application is concerned in my experience it’s best to check with them as to what they’d accept

      Reply
  44. Comment by Marrium Khan posted on

    Thanks so much for such a prompt reply, Adam, and for this service - sending an email to the solicitors now! By already registered title, do you mean that the address existed on the registry but under the previous owner's name?

    Reply
  45. Comment by Glenn currie posted on

    Hi Adam i emailed you on the 4 October regarding first registration 0n a piece of land HM land registry reference KBA670A title number MS681738 the land registry has sent out a requisition to Knowsley council which they have replied to can you tell me if they will register the land now or will there have to be a site visit ? Thank you for your help with this Glenn

    Reply
    • Replies to Glenn currie>

      Comment by AdamH posted on

      Glenn - the next stage decision has yet to be made. It’s currently waiting for a senior officer to decide next steps and that will hopefully be ASAP this week.

      Reply
  46. Comment by Greg Cole posted on

    Hi Adam,

    In process of our sale, it has come to light that the title deed does not reflect boundaries on the ground. What is the process of rectifying with the Land Registry, and do you know likely service levels in responding/processing?

    Many thanks
    Greg

    Reply
    • Replies to Greg Cole>

      Comment by AdamH posted on

      Greg - that all depends on what’s wrong and why. I’d suggest you speak to your conveyancer to identify what’s wrong, why and how best to deal with that. Until you know that we can’t advise on timescales as putting something right depends on the specifics involved and can vary from a short timescale to a very long one

      Reply
  47. Comment by Samantha Tanfield posted on

    I am almost at the top of a sales chain. My seller, myself and my buyer are all ready to complete (since 25th August), but a link further down the chain has an issue with Land Registry (something to do with a name change due to divorce or marriage). We have been waiting for this since end of August, we are now approaching November. It was apparently expedited 8 weeks ago. The stress and frustration is making me and my husband ill, worrying that the chain will break down because of the unfair wait. Our offer was accepted in May, so we are now 5 months in. What can we do?

    Reply
    • Replies to Samantha Tanfield>

      Comment by AdamH posted on

      Samantha - do you have the title number and case reference for it? If it’s been expedited then it’s already on the move but it shouldn’t be taking that long if in order

      Reply
  48. Comment by Delyth Roberts posted on

    I am in the process of buying a house but the boundary information was incorrect on the diagrams. The landlord has applied to have this changed. How long could this take??

    Reply
    • Replies to Delyth Roberts>

      Comment by AdamH posted on

      Delyth- all depends what’s wrong, how it happened, whether all those affected are in agreement with any change and how that change is to be achieved. So it could take a few weeks or it could take several months so you need to get more information from the seller re the above and what timescales they envisage/have been told

      Reply
      • Replies to AdamH>

        Comment by Delyth Roberts posted on

        It’s actually a portion of unregistered land that, historically, sited an old bin store. It’s been part of the property for at least 20 years. The seller has already completed paperwork and sent photographs to evidence this. Theres no disagreement between seller and buyer or any third party

        Reply
        • Replies to Delyth Roberts>

          Comment by AdamH posted on

          Delyth - so it’s all about whether it should have been included on registration or whether the6 need to now make an application to register. Timescales still differ for each so the devil we be in the details re whether they e simply enquired or applied for example.

          Reply
          • Replies to AdamH>

            Comment by Delyth Roberts posted on

            The title ref is WYK56842 Or D071ZNR

          • Replies to Delyth Roberts>

            Comment by AdamH posted on

            Delyth - so they submitted an application on the 20th Oct. current timescales mean that is very unlikely to be considered for 4-5 weeks. It then has to be in order and as they are claiming ownership of the land it is likely we will have to arrange a site visit and contact neighbouring owners.
            If there’s an urgency they need to look at requesting expedition which can reduce that initial wait time.

          • Replies to AdamH>

            Comment by Delyth Roberts posted on

            Can you please let me know if there’s a further update on this reference WYK56842 Or D071ZNR

          • Replies to Delyth Roberts>

            Comment by AdamH posted on

            Delyth - that application was rejected in early November. A fresh application was submitted on 10th Nov as a first registration with provisional title number YY144883 and case reference VB235F3. We have a backlog of this type of application so it’s very likely to be several months before it’s considered.
            If there’s an urgency then please speak to the lodging conveyancer with regards their requesting expedition.
            Please note that whilst we welcome comments about the blog but would ask you to raise specific queries through our Contact form. I’ve replied here this time but will remove the comment and my reply on Monday.
            Please check with the conveyancer as suggested and they can also update on progress of the application

  49. Comment by R Jopling posted on

    Dear Adam,

    We bought our current flat in September 2018 (over 2 years ago) and we are still waiting on land registry title registration! We agreed
    the sale of this flat and the purchase of a new property in June 2020. The HMLR is the only thing delaying this sale, and we are still
    waiting for registration. Should our buyer or vendor of flat we are buying pull out of the chain due to these delays, this would have a
    significant financial impact for us. This is causing us high levels of anxiety. In addition the vendor is heavily pregnant and the wait and
    uncertainty is also having an impact on her health. All requisitions have now been answered and submitted. Any advise or update
    would be greatly appreciated.

    Ref: NB8381D Our ref: Job 13/1

    Reply
    • Replies to R Jopling>

      Comment by AdamH posted on

      R Jopling - whilst we have still got it it was expedited back in July but we’ve been unable to complete it. Looks like we’ve been in touch with the solicitors for more details since then and after some discussion, our last letter was on 1st October, they’ve lodged more details today.
      Hopefully those details will enable matters to move on and they should be reconsidered again this week

      Reply
      • Replies to AdamH>

        Comment by R Jopling posted on

        Many thanks for such a quick response Adam! It would be great if the HMLR was finalised this week. Many thanks,

        Reply
        • Replies to R Jopling>

          Comment by AdamH posted on

          R Jopling - looks like it was what was needed as application now completed

          Reply
          • Replies to AdamH>

            Comment by RJopling posted on

            Dear Adam. That is great, we have received it. Thank you so much.

          • Replies to AdamH>

            Comment by Rebecca J posted on

            Dear Adam. Unfortunately, it seems that our property leasehold was not registered within the freehold title. Our conveyancer is trying to rectify this but is waiting on a response from HMLR. This is the last thing we need before exchange of contracts. We would be very grateful for any update/help with this.

          • Replies to Rebecca J>

            Comment by AdamH posted on

            Rebecca J - I’m sorry to read of the difficulties. Do you have any more specific details you can share please?

          • Replies to AdamH>

            Comment by Rebecca J posted on

            Hi Adam,

            201109-004889 The reference referring to the enquiry.

            The registered lease is not noted against the freehold title. Please can the land registry do this as soon as possible and provide an up-to-date copy of the freehold office copy entries showing this entry?

          • Replies to Rebecca J>

            Comment by AdamH posted on

            Rebecca - many thanks. The reference is a request received yesterday evening. It will be considered by the support team ASAP and replied to.
            I’ve taken a look and the conveyancer states that the lease for #153C is not noted on the freehold title 341315. That’s the third floor flat registered in your name under title TGL538653. That lease is noted on that freehold title so can you clarify what the issue is perhaps? It’s unclear from their enquiry and I must be missing something

          • Replies to AdamH>

            Comment by Rebecca J posted on

            Dear Adam. Thank you very much for clarifying and for your quick replies! Our conveyancer has downloaded a new copy of the Freehold Register and has found the Lease is present now. Many thanks again!

  50. Comment by Glenn currie posted on

    Hi Adam i emailed you on 18 October regarding my land registration your reference KBA670A tile number MS681738 you said it was with a senior officer to decide the next steps can you tell me please if that has been made ? Glenn

    Reply
    • Replies to Glenn currie>

      Comment by AdamH posted on

      Glenn - forward steps have been taken and I’m advised a caseworker will process it again within the next 48 hours hopefully. Please continue to bear with us

      Reply
  51. Comment by Amy posted on

    Hi I was hoping that you could possibly help me. We are in the process of purchasing a property (offer accepted in July). Despite repeatedly trying to chase conveyancer for information we’re getting no clear update. We are now being pushed by the buyers of our house for a completion date that we simply cannot give as there are outstanding issues (something to do with Rx3 or Rx4 or TR2 forms being completed). We’ve been told that there ha been a request for this to be expedited back in September but still not had a response from conveyancer as to where thus is up to. The buyers are threatening to pull out of the sale of our property which means that we would lose the house we’re buying or leave us having to rent (which we cannot commit to really wity three kids). I wondered if it were possible if you could provide me with some information as to where we might up to on this matter. The address is 25 Hesketh Meadow Lane, Lowton, Wa32ah. Kind regards Amy

    Reply
    • Replies to Amy>

      Comment by AdamH posted on

      Amy - we did have applications in against that property dating back to August. However after some correspondence they were cancelled in September. It appears that new applications have just been lodged so if there’s an urgency I’d suggest you speak to the conveyancer to clarify/confirm and to request expedition now. As things stand these won’t be considered for 4-5 weeks

      Reply
      • Replies to AdamH>

        Comment by Amy Rowland posted on

        Hi Adam
        Thanks so much for your prompt response I really appreciate it. Unfortunately this is not the news we were hoping for so will get into the conveyancer now. I wondered whether you could confirm what date the new application was submitted (when you say just it sounds like days rather than the weeks we were led to believe)

        Kind regards
        Amy

        Reply
        • Replies to Amy Rowland>

          Comment by AdamH posted on

          Any - 22nd October

          Reply
          • Replies to AdamH>

            Comment by Amy posted on

            Dear Adam
            I hope you don’t mind me messaging you again. I know you must be so busy right now and I hate to add to this. I just wondered if you had any update on this application at all? I don’t know if it’s been progressed or not or if you had any information about it please? We’re getting no response from conveyancer when we ask and we’re just feeling a bit in the dark so thought I’d try and ask you.
            Kind regards
            Amy

          • Replies to Amy>

            Comment by AdamH posted on

            Amy - it’s still with us and was considered this week. It’s now with one of our senior officers to decide if it can be completed without more information or wider checks being made
            Hopefully a decision will be made shortly

          • Replies to AdamH>

            Comment by Amy posted on

            Thanks for the update Adam this is good to hear. Hopefully everything will be ok and we’ll be able to progress quickly as the buyers for our house are pushing to get in. Thankyou for letting me know
            Have a good day.

      • Replies to AdamH>

        Comment by Amy posted on

        Hi Adam sorry sorry sorry to be a nuisance, but just out of curiosity (trying to plan things) I was wondering, if you had any idea on roughly how long does it normally take for a decision to be made once it’s passed to the caseworker if all is in order of course?

        Reply
        • Replies to Amy>

          Comment by AdamH posted on

          Amy - we wrote to applicant yesterday so await their reply. We’ve given them 2 weeks to provide additional information.

          Reply
  52. Comment by Sue shears posted on

    Hi I am buying a property but it seems the land registry plan is incorrect. Their solicitors have emailed HMLR to clarify the error on 22nd October. Do you know how long this will take and whether the request should be expedited as this is holding up our sale ? Many thanks

    Reply
    • Replies to Sue shears>

      Comment by AdamH posted on

      Sue - if they’ve emailed us then they should get a reply within 5-7 working days. You can’t expedite an email enquiry though, only an actual application.

      Reply
  53. Comment by Glenn Currie posted on

    Hi Adam, just to let you know the registration has now completed. Thank you so much, to you and your colleagues for doing such a good job.

    Regards

    Glenn

    Reply
  54. Comment by Jenny Whitby posted on

    Hi Adam we urgently need the register updated to enable a sale to proceed; we cannot exchange without this being done and the purchase of two other houses will fall through if we don't exchange next week. The solicitor has applied for into be expedited today how long will this take?

    Reply
    • Replies to Jenny Whitby>

      Comment by AdamH posted on

      Jenny - if they’e used the right channel and provided documentary evidence to confirm the sale/purchase then the request would normally be considered and approved within a few days.
      If expedited then the application would be considered within 2 weeks but most are processed within 3-4 days. Everything then hinges on it being in order of course
      The conveyancer can monitor its progress for you

      Reply
  55. Comment by Jenny Whitby posted on

    Thank you for your very prompt reply. Will you inform the solicitor if everything is in order etc and that you will expedite it?

    Reply
  56. Comment by Jenny posted on

    Sorry to ask so many questions it's about the removal of an easment: the right of access by both the owner of the property we are selling and the the neighbour has been revoked by mutual agreement. Solicitors have drawn up an agreement that both parties have signed. Does this make any difference as to how quick it can be processed/registered?
    Not sure what the technical term for all of this but I hope this makes sense.
    Thank you for you're very prompt and helpful replies an excellent service.

    Reply
    • Replies to Jenny>

      Comment by AdamH posted on

      Jenny - yes if all parties are in agreement and have created a legal deed that releases the easements and can be registered as doing so on the affected titles. You’ve still got a 4/5 week wait before it’s considered once lodged. Then it’s all about being in order.

      Reply
      • Replies to AdamH>

        Comment by Jenny Whitby posted on

        Hi Adam
        Thanks again for your prompt reply. So are you saying it will take 4-5 weeks for it all to be registered even if its expedited? can it not be processed in days because if it's not then we will loose the houses we are trying to purchase.
        Kind regards
        Jenny

        Reply
        • Replies to Jenny Whitby>

          Comment by AdamH posted on

          Jenny - if it’s expedited then the wait time is reduced to within 2 weeks but generally speaking often 5 or less. But as I said everything really depends on it being in order and registrable.

          Reply
      • Replies to AdamH>

        Comment by Jenny Whitby posted on

        Hi Adam
        My last questions seems to have vanished and I received an email saying you'd replied but I cant find that either!
        In response to your last reply:
        "Jenny - yes if all parties are in agreement and have created a legal deed that releases the easements and can be registered as doing so on the affected titles. You’ve still got a 4/5 week wait before it’s considered once lodged. Then it’s all about being in order."
        Does it have to take 4-5 weeks can we expedite it and do it hopefully in a few days pr even two weeks maximum. We will loose the houses we are trying to purchase if it takes that long as our buyers lender wont release the funds until its been processed.
        Thanks again for your help.
        Jenny

        Reply
        • Replies to Jenny Whitby>

          Comment by AdamH posted on

          Jenny - if it’s expedited then the wait time is reduced to within 2 weeks but generally speaking often 5 or less. But as I said everything really depends on it being in order and registrable.
          Your earlier comment was approved and the same answer provided so should be there

          Reply
          • Replies to AdamH>

            Comment by Jenny posted on

            Hi Adam
            Thank you for all your help.
            Jenny

  57. Comment by Rachael posted on

    Hello Adam,

    I am currently waiting for a purchase of land to be registered. As it happens, this delay may work in my favour! It depends on the date that is used when the transfer is eventually registered. Do you back date it, or will it be the actual date that you physically register the application on the system?
    Thank you

    Reply
    • Replies to Rachael>

      Comment by AdamH posted on

      Rachael - the registration date used is the date the application is added to our systems. So the Transfer will be dated did/mm/yyyy but the registered on date will be later. The date we actually complete the application will be later still but does not affect the key Transfer and registration dates

      Reply
  58. Comment by Paul Rowland posted on

    Hello
    Please could you help with providing any information about an application under MAN273309. We’re being pushed to complete on the sale of our house with threats made to pull out if we don’t give them information re timescales but we cannot give them thus as we don’t know where the application is up to on the purchase of the new address attached above number.
    Kind regards
    Paul

    Reply
    • Replies to Paul Rowland>

      Comment by AdamH posted on

      Paul - the application was submitted on the 22nd October. The average wait time currently is around 4 weeks before it is considered. So you’ve got a few weeks to wait still. If there’s an urgency you should use our Contact form to make a request to expedite, ensuring that you reply to the acknowledgement with documentary evidence of the urgency for example a copy of the memorandum of sale https://www.gov.uk/guidance/coronavirus-covid-19-impact-on-hm-land-registrys-services#expedite

      Reply
      • Replies to AdamH>

        Comment by Paul posted on

        Hi Adam
        I know we’re not quite at 5 weeks and I’m sorry to keep pestering you but I wondered if you were able to advise as to whether the application on MAN273309 had progressed or not at all yet? I have had no information from the conveyancer about this but have received phone calls again last week and today from the buyers of our home asking where it is up to. I have reiterated to them the information you shared last time but again I’m being chased. Any information would be gratefully received. Kind regards, Paul

        Reply
  59. Comment by MJones posted on

    Hi Adam, I am currently in the process of buying a property that is currently unregistered (property from the 1960s that has never been registered).
    My conveyancer has confirmed that it can take up to 6 months to sort!? Please can you confirm the latest timescales for registering a property for the first time and any tips to speed up the process?

    Reply
  60. Comment by Hilary Berry posted on

    Dear Adam
    Title no. HS364069
    18 Chapel Lane Barton Upon Humber DN18 5PJ
    The form was sent in last week to be delivered on Friday 30 October 20 to have an interest in the property removed. Could you tell me how long it will take please for it to be updated?
    Many thanks

    Reply
    • Replies to Hilary Berry>

      Comment by AdamH posted on

      Hilary - the application isn’t in our system as yet but there can be a few days delay whilst post is opened, scanned and added.
      Average timescales are around 4/5 week wait currently before it’s processed. Please bear with us and if you lodged it then we will contact you once it has been considered

      Reply
      • Replies to AdamH>

        Comment by Hils Berry posted on

        Thank you. I just hope we don’t lose our sale as this has been going on for months.

        Reply
      • Replies to AdamH>

        Comment by Hilary posted on

        Request now submitted by solicitor via portal. Any idea how long it will take now?

        Reply
        • Replies to Hilary>

          Comment by AdamH posted on

          Hilary - 4/5 weeks wait time. If a request to expedite is made and approved that wait times reduced to 2 weeks or usually less. All depends on it then being in order

          Reply
          • Replies to AdamH>

            Comment by Hilary berry posted on

            Hi Adam can you see if there is any movement on this yet? Solicitors don't seem to talk to each other!
            Thank you Hilary

          • Replies to Hilary berry>

            Comment by AdamH posted on

            Hilary - an application HR4 was received against HS364069 on 13th Nov

          • Replies to AdamH>

            Comment by Hilary Berry posted on

            Hi Adam thanks for the reply. Can you tell me if it has been expedited?

          • Replies to Hilary Berry>

            Comment by AdamH posted on

            Hilary - it hasn’t

  61. Comment by Henry W posted on

    Hi Adam,

    I bought my property 230B Colney Hatch Lane N10 1EU, over a year ago and it looks like my conveyancers have failed to register me as the new owner - Title Number : AGL470277

    Can you tell me what steps I can take to get this registered to myself? I am struggling with my solicitors.

    Any help would be much appreciated

    Reply
    • Replies to Henry W>

      Comment by AdamH posted on

      Henry - our online guidance explains how to register a transfer of ownership
      https://www.gov.uk/registering-land-or-property-with-land-registry/transfer-ownership-of-your-property
      I would though encourage you to consider matters first before trying to do this yourself. I am sure you have asked already but it’s important to check why they have yet to apply as there may be a reason you also need to overcome. And I would also look at their complaints procedure to try and escalate the issue within the firm. If there’s no legitimate reason for the delay then this might be a better option and will at least clarify why it is taking so long.

      Reply
  62. Comment by david comport posted on

    Are there more than normal delays for applications to define boundaries ?

    Reply
    • Replies to david comport>

      Comment by AdamH posted on

      David Comport - I assume you mean a Determined Boundary Application. If so then the wait time between receipt and consideration is around 4/5 weeks. Timescales then depend on whether it’s in order and what checks we have to complete. If you used a conveyancer I’d recommend checking with them re progress

      Reply
  63. Comment by john cornford posted on

    I put in a boundary query 200824-003986 Aug 27 to the wales office but, confusingly, got an acknowledgement from the durham office (200827 - 0007230) - which I'm now told (today) is no longer supported. Meanwhile I had followed up with more info - with an acknowledgement ref 200904-002315, but with no further detailed reply put in a full boundary determination request (by letter with supporting documents) about mid Sept, where my £90 fee was taken on Oct 3rd.
    Since then I have had no acknowledgement.
    I appreciate you are overloaded and my application is quite complicated and probably contentious. But I would have thought I would have had at least an acknowledgement by now
    (Ref WSX382785 etc)

    Reply
    • Replies to john cornford>

      Comment by AdamH posted on

      John Cornford - I’ll try and unravel the confusion and explain what’s happened also
      Your boundary query was by post and whilst addressed to the Wales Office the postal address is a Gloucester PO Box. This is because all post is scanned and added to the system to be dealt with as appropriate.
      The acknowledgement is from HMLR and not a specific office although our Customer Support Centre covers two sites, namely at Wales and Durham.
      Your second enquiry on 27th Aug was by email to an email address we have been unable to support during Covid. You did the same on the 4th Sept. Both replies signposted you to use the Contact Us guidance online https://www.gov.uk/guidance/contact-hm-land-registry
      However we replied to your original enquiry on the 3rd Sept
      Your form DB application dated 18th Oct was against WSX382785 and WSX27197 and was added to our systems on 21st Oct. The cheque is cleared on receipt but we don’t routinely acknowledge applications.
      Applications to update the register are currently waiting 4/5 weeks before being considered but it may well be considered sooner. When it is we will write to you as appropriate which depends on next steps, which may include contacting the neighbouring landowner(s) first.
      Please do bear with us and we will write to you ASAP. If for any reason you should need to contact us then please reply to your incident email 200824-003986 rather than this blog article. Many thanks

      Reply
  64. Comment by Kirsty posted on

    Hi Adam,

    I have just been informed that our lease and freehold titles need to be merged before exchange on our property. Time is very much against as as my purchase is new build and the developers are insisting on exchange by 13th November. How long will this process take if expedited?

    With best wishes,

    Kirsty

    Reply
    • Replies to Kirsty>

      Comment by AdamH posted on

      Kirsty - expedition means the application is usually looked at within 2 weeks of that expedition. It is often much sooner, a few days, but in all cases everything hinges on the application then being in order of course. Your solicitor can track the expedition and progress for you

      Reply
      • Replies to AdamH>

        Comment by Kirsty posted on

        Hi Adam,
        Further to my above question, a requisition was raised and the application has been resubmitted for the title merge with the necessary documentation. We under extreme time pressure as we have now exceeded our deadline by over a week and the developers have issued a final deadline to complete by 27th November. Could you please advise the sort of timescale we can expect for the merge to be completed and if the resubmission has been processed/looked at?

        Application reference: P776WPR Title number: WSX360655

        Thank you ever so much for looking into this again.

        Reply
        • Replies to Kirsty>

          Comment by AdamH posted on

          Kirsty - from what I can see we’ve written to the conveyancer again today asking for more. The application can’t be completed as yet so the ball is back in their court. Hopefully they can respond quickly

          Reply
          • Replies to AdamH>

            Comment by Kirsty posted on

            Thanks Adam, I’ll get in touch with them.

          • Replies to AdamH>

            Comment by Kirsty posted on

            Hi Adam - my conveyancer resubmitted the above application. Are you able to give any timescales for the merging of titles? Things are getting extremely tense between our chain. Many thanks.

          • Replies to Kirsty>

            Comment by AdamH posted on

            Kirsty - they replied earlier this afternoon. It will be reconsidered ASAP and I will ask re timescale. But I can’t promise anything or magic an outcome for you. I’ll comment again once I have something to share

  65. Comment by Kirsty posted on

    Thanks Adam, your prompt response is much appreciated.

    Reply
    • Replies to Kirsty>

      Comment by Kirsty posted on

      Thank you Adam - your help is thoroughly appreciated.

      Reply
      • Replies to Kirsty>

        Comment by AdamH posted on

        Kirsty - we’ve managed to get the application over the finish line so it’s been completed this morning. I Hope matters can now move on for you.

        Reply
        • Replies to AdamH>

          Comment by Kirsty posted on

          Adam, I can’t thank you and your colleagues enough for this. It is so appreciated.

          Reply
  66. Comment by A posted on

    Hi, if a application has been made to expedite a application as the postcode Is incorrect how long should this take. I see your comment about getting the expedite approved is this a separate time scale to the 10 days? Also is this one of the simpler requests mentioned earlier that genuinely take less time

    Reply
    • Replies to A>

      Comment by AdamH posted on

      A - it is as any request has to be considered so there is invariably 2/3 days between someone asking and our being able to consider it.
      Simple is very subjective and with a register update of very little relevance until the application is considered. If it is to update/amend the post code then it should be very simple to complete quickly once looked at by a caseworker.
      So if it was say lodged on say the 9th Nov, expedited on 11th Nov I’d expect it to be considered and if 8n order completed by say the 17th Nov. But it’s all about it being lodged and expedited first to achieve such timescales

      Reply
  67. Comment by Jo Bennett posted on

    Hi There, I am in process of selling my flat, I have just been informed via my solicitor that the land registry is incorrect - my old solicitors should have picked this up. I was wondering how long this would normally take? I am very worried my buyers might pull out of sale.
    Thanks

    Reply
    • Replies to Jo Bennett>

      Comment by AdamH posted on

      Jo - all depends what’s wrong, why and how they have raised it with us. Best case scenario in very general terms is 2 weeks. Worse case scenario is much longer. Suggest you check with solicitor for more specific details and timescales

      Reply
      • Replies to AdamH>

        Comment by Jo Bennett posted on

        The whole block has been registered instead of just my flat. My solicitor is raising this today - but she said she has no idea of timescales.

        Reply
  68. Comment by Katie posted on

    The exchange of the sale of our flat is being prevented by a delay in registering the sale of the other flat in our share of freehold (their sale completed in July 2020). The solicitor for the sale of other flat put in a request to expedite the freehold title transfer on 19th Oct but nothing has yet happened. Please could someone contact me to tell us how to get this done - our sale and a whole chain of sales in the chain above us are dependent on the quick update of this title register. Many thanks.

    Reply
  69. Comment by Steph G posted on

    Hello,

    We are currently trying to purchase a property but it has come to light that the house name and number of the property on the title register differ to what is used by the local council, post office etc as the current owners started using a different house number for it. This has caused issues for us obtaining a mortgage offer for the property and it looks as though the name and number of the property may need to be changed on the title register. How long is this likely to take as this is the only thing now holding up the purchase? Is this just classed as an update to an existing register or as a new registration?

    Reply
    • Replies to Steph G>

      Comment by AdamH posted on

      Steph G - 4/5 week wait as it’s an update. The local authority control postal addresses. If the conveyancer has applied to update the register to match and there’s an urgency then ask them to request expedition through their secure portal/Application enquiry with documentary evidence to confirm sale/purchase

      Reply
      • Replies to AdamH>

        Comment by Steph G posted on

        Thank you Adam for your quick response. 🙂

        Reply
  70. Comment by Sharon O'Donnell posted on

    Hi Adam, I bought my property on the 1st May this year, 4 Warbler Close PO8 9DU, I can't get much info from my conveyansor as to whether the register has been updated and when I can expect the deeds
    Your help would be appreciated

    Reply
    • Replies to Sharon O'Donnell>

      Comment by AdamH posted on

      Sharon - we’ve yet to receive an application so I’d assume there’s been some delay. You’ll need to pursue your conveyancer to clarify/confirm

      Reply
  71. Comment by Sharon O'Donnell posted on

    Thank you Adam for quick reply

    Reply
  72. Comment by Gillian dixon posted on

    Hi, I hope you can help. We are in the process of purchasing a property which is waiting for the registration to be completed. The owners moved in in January this year and their solicitor has aparently expedited the application. Could you see if there is any update please?
    Also, it has just came to light that the TR1 form hasn’t been sent yet. Can you advise of how long these are taking to be processed at the moment please. We are 3 months in now and our buyer wants to move in.
    The address is 7 Pine Grove, Newcastle upon Tyne, NE15 9DE

    Reply
    • Replies to Gillian dixon>

      Comment by AdamH posted on

      Gillian - it has been recently expedited but we can’t complete it as we are waiting on the conveyancer to reply to a matter raised in September. I’d suggest contacting them to clarify/confirm and ask them to get in touch through their secure portal channel

      Reply
      • Replies to AdamH>

        Comment by Gillian Dixon posted on

        Would you have any rough timescales on processing the TR1 forms at the moment please Adam?

        Reply
        • Replies to Gillian Dixon>

          Comment by AdamH posted on

          Gillian - 4/5 weeks wait time from being added to the system and then considered.

          Reply
          • Replies to AdamH>

            Comment by Gillian Dixin posted on

            Thanks Adam

          • Replies to AdamH>

            Comment by Gillian Dixon posted on

            Hi Adam, could you check to see if there has been any progress with this case yet please?

          • Replies to Gillian Dixon>

            Comment by AdamH posted on

            Gillian - still waiting for a reply from solicitor re an issue raised in September by look of things

  73. Comment by Shane posted on

    Waiting on land registering on a house my aunt left me, 6 months on still waiting, can’t sell as we need this to go forward should we be waiting this long?

    Reply
    • Replies to Shane>

      Comment by AdamH posted on

      Shane - we do have a backlog of work so 6+ months is not unusual for some applications. If you’ve got a confirmed buyer then ask your conveyancer to request expedition to hurry things along

      Reply
  74. Comment by Anthony P posted on

    Hi Adam,
    I'm close to losing the sale of my property as when I bought it in 1992, my surname was registered wrongly as being spelt with an 'o' instead of the correct 'e'.
    My solicitor should have corrected this in early September, but they're telling me that this request has still not been dealt with by HMLR.
    When can I expect this to be done please?

    Reply
    • Replies to Anthony P>

      Comment by AdamH posted on

      Anthony P - there can only be a problem if it’s still waiting to be completed. Do you have the title number/our reference please? Or if not the postal address?

      Reply
      • Replies to AdamH>

        Comment by Anthony P posted on

        Thanks for the prompt reply Adam, the Title Number is EX257417

        Reply
        • Replies to Anthony P>

          Comment by AdamH posted on

          Anthony P - we’ve not had an application against that title for 5 years so best to contact solicitor for clarification. If they’ve lodged something then ask them how and to confirm title number and our reference

          Reply
          • Replies to AdamH>

            Comment by Anthony P posted on

            Thanks again Adam, will do

  75. Comment by Vladimir posted on

    Hi there,
    where I can check at what stage documents updates in registry for purchase?
    documents for updating submitted by the seller side , as they told more than 2 weeks ago.
    And I was wondering how long this would take to finish it?
    Your help would be appreciated

    Reply
    • Replies to Vladimir>

      Comment by AdamH posted on

      Vladimir - the conveyancer is best placed to check and advise on progress. They can check online using their secure portal and update you once completed or if delays occur.
      If the application is to update an existing register the timescale is around 4/5 weeks

      Reply
  76. Comment by Vladimir posted on

    thanks for quick response,
    is it possible to check this without conveyancer?
    because it was conveyancer from seller side.
    & I even don`t know when they applied, as them must applied it in September. but when they did it, I don`t know.
    my conveyancer waiting for updated land registry to finish purchase.
    And I was wondering when it finished?

    thank you

    Reply
    • Replies to Vladimir>

      Comment by AdamH posted on

      Vladimir - your own conveyancer can also check. But if you have the title number and case reference I can check

      Reply
      • Replies to AdamH>

        Comment by Vladimir posted on

        title - EGL423245, 18 Tantony Grove, RM65NA
        thank you.

        Reply
        • Replies to Vladimir>

          Comment by AdamH posted on

          Vladimir - we had an expedited application against that title submitted in October but that was cancelled and hasn’t been resubmitted as yet. I’d suggest pursuing it with the conveyancer for confirmation.

          Reply
          • Replies to AdamH>

            Comment by Vladimir posted on

            Thank you very much.

          • Replies to AdamH>

            Comment by Vladimir posted on

            Hi Adam,
            I just recieved email ,
            that "this aplication was rejected to amend the boundary".
            Without any information about it.
            Can you tell me what is the reason?
            thanks

          • Replies to Vladimir>

            Comment by AdamH posted on

            Vladimir - the application was rejected as it was not in order as the plan was not to a suitable standard. My Home Move made the application so I’d suggest contacting them for the full details and advice on next steps

  77. Comment by Tyrone posted on

    Hello,
    I am in the process of buying a property and there was an issue with a small part of the garden on the deeds.
    I know it’s been expedited but was wondering how much longer we would have to wait for the sale to go through.
    Property 16 vicarage road, Swindon, SN2 1JG
    The Vendor has not been able to give us any timescale and we are starting to get very anxious as we have waited since July for the sale to go through.
    Any advice to ease our minds would be excellent

    Reply
    • Replies to Tyrone>

      Comment by AdamH posted on

      Tyrone - lodged 2nd Nov. Expedited 11th Nov. Processed but can’t complete as asked solicitor for more on 15th Nov and waiting for reply. Hopefully they can soon but timescale or next steps now down to them. Hope that helps

      Reply
  78. Comment by Tyrone posted on

    Hi Adam, Thank you for the quick response, I have now been advised that the sellers solicitor has provided the information needed back to land registry today.
    Could I please have some kind of timescale for this to now be completed as we are nearing the end of our mortgage agreement.
    Kind regards

    Reply
    • Replies to Tyrone>

      Comment by AdamH posted on

      Tyrone - if they’ve replied today then as it’s an expedite it should b3 considered within a few working days.

      Reply
      • Replies to AdamH>

        Comment by Tyrone posted on

        Hi Adam, can you let me know if 16 Vicarage Road SN2 1JG has been considered yet.
        And what are the next steps timescale after it’s been considered.
        Kind regards
        Tyrone

        Reply
        • Replies to Tyrone>

          Comment by AdamH posted on

          Tyrone - it’s still with us and we wrote to the solicitor again on the 19th Nov. We await their reply. I’d suggest checking with them to confirm/clarify.
          It is expedited so will be dealt with ASAP after any reply

          Reply
  79. Comment by Charlotte posted on

    Hi Adam,

    My solicitor expedited a name change last week can you let me know how long this will take? we are due to exchange but our buyers will not exchange until the official copy has been amended and time is of the essence! Title number: BD304127

    Kind Regards

    Reply
    • Replies to Charlotte>

      Comment by AdamH posted on

      Charlotte - an application was lodged on the 10th but it’s not expedited. They need to request same through their secure portal/Application enquiry

      Reply
      • Replies to AdamH>

        Comment by Charlotte posted on

        Hi Adam,

        This is strange as my solicitor also sent further evidence to expedite it on 13th after chasing it? What stage is it at?

        Reply
        • Replies to Charlotte>

          Comment by AdamH posted on

          Charlotte - if they did then I can only assume they haven’t used the supported channel I mentioned for such requests. As it’s not expedited it’s waiting to be processed. I’ll flag with colleagues but the solicitor should be able to check and confirm for you re what they’ve done and any outcome

          Reply
          • Replies to AdamH>

            Comment by Charlotte posted on

            Thanks Adam that would be great if you could flag with your colleagues.

  80. Comment by Tanya posted on

    Hi iam awaiting my land registry to be registered on my mortgage. We are in the process of buying a selling. Can we still complete if it's not been done yet , and how long does it take roughly. It's been 3 weeks so far.
    Thanks

    Reply
  81. Comment by Norman Ash posted on

    Hi. We completed the purchase of our house (already registered) on 29 May 2020. Our conveyancer insists that the application to transfer title has been made but nearly six months later we are still awaiting confirmation even though this is a straightforward case. She maintains that this wait is normal but this does not fit with your own published timescales. I am now very concerned that our purchase is not protected. Title number DY174052.

    Reply
    • Replies to Norman Ash>

      Comment by AdamH posted on

      Norman - we still have the application so your purchase is protected. From the limited details I can access it seems it was processed back on 3rd August and we contacted the solicitor for more. We’ve not had a reply as yet.
      This type of application normally takes 4/5 weeks so the 6 month delay the solicitor referred to isn’t one I recognise for this type of application. And it reads as if they didn’t get our request of the 3rd.
      In circs I’d suggest you ask them to check their secure portal/Application enquiry to confirm and use View my application to check for the contact. If they can’t for any reason ask them to use the same channel to query and have it resent

      Reply
  82. Comment by Norman Ash posted on

    Adam, thank you for this prompt and helpful reply. I'll chase this up with the solicitor as suggested.

    Reply
  83. Comment by Maria posted on

    Hi.
    My flat is part of a tyneside lease, and the freehold of my flat was not transferred over correctly to the owner of the downstairs flat when they bought it, so the sale of my flat is delayed until this has been corrected. Unfortunately this means the property chain I am in is about to collapse.
    My solicitor has informed me that to correct the freehold that a TR1 form has to be completed, sent to the Land Registry and that it can be expedited.
    Can I ask what the current time scale is for the TR1 form to be expedited?
    Thanks

    Reply
    • Replies to Maria>

      Comment by AdamH posted on

      Maria - expedition means that the application is usually considered within 2 weeks of it being expedited

      Reply
  84. Comment by Sacha5 posted on

    Hi I wanted to ask how long it takes to process a TR1 at the moment which has been sent in by post along with the AP1 and ID1’s?

    Reply
  85. Comment by Claire posted on

    Hi Adam, our solicitor submitted a change of lease title months ago, and still no news. It has now been expedited...what are the likely timescales for this to be completed? The application reference is W443NMR

    Reply
    • Replies to Claire>

      Comment by AdamH posted on

      Claire - that application was actually completed this morning

      Reply
      • Replies to AdamH>

        Comment by Claire posted on

        Wow, that’s great news, thanks so much Adam!

        Reply
  86. Comment by Flo Hayles posted on

    Hi there,

    I am chasing a land registry from two years ago and my house is now under offer. I notified my original conveyancer of the sale in September and they claim they have asked for it to be expedited but are very elusive about time scales. Can anyone confirm for me that the request is in for 3 Kingston Close, Wr136lz please?

    Reply
    • Replies to Flo Hayles>

      Comment by AdamH posted on

      Flo - we still have it but it can’t be completed as yet. We asked for more a while ago and whilst the conveyancer has provided some additional information we don’t have everything. We reminded them recently and await their response.
      We can’t expedite an application which is incomplete and where we’ve asked for more as essentially once it’s got all the information it’s done ASAP anyway.
      Suggest you pursue the matter with the conveyancer for confirmation re the outstanding point

      Reply
      • Replies to AdamH>

        Comment by Flo Hayles posted on

        Thank you very much. You're so prompt and it's helped me know who to chase. Have a great day

        Reply
  87. Comment by Isabella posted on

    Hello I completed on my house purchase on the 18th August and the conveyancer put the paperwork in straight away. I have checked this morning and the property is still registered to the old owners, when will the register be updated?

    Reply
    • Replies to Isabella>

      Comment by AdamH posted on

      Isabella - if it was an already registered title then it should have been completed by now unless something was lacking/missing. Do you have the title number/case reference please?

      Reply
      • Replies to AdamH>

        Comment by Isabella posted on

        Hi Adam I believe the HM registry reference is G153RMR. The solicitors put this change request through in August and the title number is ON137079. Can you see if an application has been made and when it will be completed? It’s a bit worrying that after three months the old owners are still on there.

        Reply
        • Replies to Isabella>

          Comment by AdamH posted on

          Isabella - many thanks. So it was considered but was not in order. We asked for more and looks like we may have that now but yet to be reconsidered. I’ll see if I can get someone to check and advise for me. Please bear with me and I’ll comment again when I have that.

          Reply
          • Replies to AdamH>

            Comment by Isabella posted on

            Hi Adam have you heard anything on when the documents will be changed?

          • Replies to Isabella>

            Comment by AdamH posted on

            Isabella - we had to go back for more still and that happened yesterday. Looks like the solicitor has replied so I’ll try the caseworker again for an update

          • Replies to AdamH>

            Comment by AdamH posted on

            Isabella - all done

  88. Comment by Sarah posted on

    I’ve just submitted an expedited form for application WT220243. I’m holding up the chain for moving into a new house until I’m taken off this property. Any chance of an update of how long it will take please.

    Reply
    • Replies to Sarah>

      Comment by AdamH posted on

      Sarah - if expedition is approved that approval will confirm the timescale. Expedition means it should be considered within 2 weeks but invariably its within 1 week in reality.
      Everything then hinges on it being in order of course including completion if wider checks as required

      Reply
      • Replies to AdamH>

        Comment by Sarah posted on

        Thanks Adam but I still haven’t heard anything. It’s a TR1 form and really need it doing in the next week otherwise the house purchase will be delayed until January. Please could you see where it’s at in the system. Thanks

        Reply
        • Replies to Sarah>

          Comment by AdamH posted on

          Sarah - I will chase to ensure someone considers it ASAP

          Reply
          • Replies to AdamH>

            Comment by AdamH posted on

            Sarah - a caseworker has actioned the application this morning. However it’s not in order so can’t be completed. You will receive a written request from us in the post as we need the Transfer amended and more details provided. You will need to consider and respond to the specifics as explained in the letter.
            For that reason there is nothing I can add to this blog comment to assist. Please deal with the matter as requested in the letter and not via this blog.
            I appreciate it is not the comment you wanted to read and you have a timescale to meet but as things stand we can’t register the update

  89. Comment by L posted on

    HMLR Ref: U155NLR
    Our TR1 was submitted 07/07/2020, is there a rough timescale we can work to so we know when this will be finalised?

    Reply
    • Replies to L>

      Comment by AdamH posted on

      L - I’ve flagged it with colleagues and they advise its with a senior officer now. Hopefully they will ok it to be completed and if so that should happen ASAP. I’ll post again when I know more.

      Reply
      • Replies to AdamH>

        Comment by L posted on

        Thanks Adam - if you're notified of anything please keep us updated!

        Reply
  90. Comment by Lorraine Davies posted on

    Hi,

    My partner (via his solicitor) requested to expedite his lease extension on Flat 16, Spencer Court, Lemon Grove, Bordon GU35 9BD last month.The original lease extension was sent to Land Registry in May/June time. We needed it expedited because we are currently unable to remortgage this property, releasing the money to buy another property. I've just spoken to our estate agents and the whole chain is now waiting on us and this lease extension. The only information I am getting from the solicitor is that it's still in progress. Can you please give us any kind of indication when it will be complete? Thank you so much.

    Reply
    • Replies to Lorraine Davies>

      Comment by AdamH posted on

      Lorraine - from the limited details I can access it appears we are still waiting for more details from the conveyancer. We contacted them on 16th Oct and whilst they replied quickly there is an outstanding matter they need to resolve with the freeholder. You’ll need to check/confirm specifics with the conveyancer to understand timescales

      Reply
      • Replies to AdamH>

        Comment by Lorraine posted on

        Thankyou Adam for such a swift response. We will chase the solicitor about this immediately. The flat is a leasehold, freehold (my partner owns 1/16th of the freehold) is there someone we can contact directly at the Land Registry to confirm the specifics of what is needed for this to be resolved? Kind regards.

        Reply
        • Replies to Lorraine>

          Comment by AdamH posted on

          Lorraine - I’m afraid not. You need to rely on the conveyancer here re specific details and the6 can advise on timescales also

          Reply
  91. Comment by Lorraine posted on

    Hi Adam, (ref SB0D5D6)
    We've just spoken to the conveyancer and she insists that all requested information has been provided to the Land Registry and has provided us with a reply to requisition document which states that all the files have been certified. There must be a miscommunication somewhere along the lines with this. Is there anyway that you can get a colleague to do look into this further?? Apparently she says she has been in touch with the land registry on 29/10, 5/11 & 13/11 and not had any further clarification on the status of this.

    Thanks for all your support in this matter.

    Reply
    • Replies to Lorraine>

      Comment by AdamH posted on

      Lorraine - you may be right but the only comms with the actual application is dated 29th Oct and that states they were contacting the freeholder for help
      Looks like they contacted us on 5th Nov to query progress and received an auto response. Did the same thing on 13th and again today. Each time they’ve asked for a progress update and received the same auto reply advising on current delays.
      I’ll ask a colleague to contact them to remind them of what they said on the 29th and ask them to reply through their secure portal
      Hopefully that will resolve any misunderstanding/miscommunication

      Reply
      • Replies to AdamH>

        Comment by Lorraine posted on

        Adam, thankyou so so much for all your help regarding this. We truly appreciate it! Kind regards,

        Reply
  92. Comment by L posted on

    Hi there,
    You've been really helpful, thank you - please can you advise on how long first registrations are taking?
    Our application (DC57AB0) has been in progress according to the enquiry system since March 2020.
    We know there is a backlog so we'd rather know a rough idea when we can expect it done so we're not taking up staff's time through chasing it
    Thank you

    Reply
    • Replies to L>

      Comment by AdamH posted on

      L - first registrations are waiting 6+ months currently. Clearly this one is at the longer end of 6+ though. I will see if I can get a better idea from colleagues re this one
      If you are managing client expectations I would suggest using that timeframe but explain that the + means exactly that. They can be reassured that whilst long there are delays but not to worry and you’ll let them know once done, which you appreciate already
      If at any time it should become urgent then the expedite request process exists
      I’d encourage your people not to chase. If it’s showing as waiting to be processed then there’s nothing to add. Any chase will get the same response although I appreciate sometimes that’s all that’s needed to satisfy others.
      The more people we have to use to respond to progress enquiries/chases where there is no expedite urgency means we have less available to process the actual backlog. It sounds simple, which it isn’t for either you and ourselves, but I hope that helps

      Reply
  93. Comment by B posted on

    Hi Adam H,
    A solicitor submitted a transfer of title on behalf of my mother to be transferred to her after my Father's death(he solely owned the property, my mother being the sole beneficiary), he stated the paperwork had been sent off over a month ago however on doing a search on the property there still seems to be no application number or confirmation land registry have received this
    Is there a backlog for this type of work or should we have a reference number by now? Is there a timescale for us to get a reference number to know it has been received?
    My mother is waiting on an operation and medical treatment so we are keen to get this resolved as soon as possible.
    Many thanks,
    B

    Reply
    • Replies to B>

      Comment by AdamH posted on

      B - the wait time is around 4/5 weeks at present. The lodging solicitor can check and confirm progress online. And check for a case reference. If there’s an urgency they can request expedition through their secure portal.

      Reply
  94. Comment by DK posted on

    Hi,

    I have been waiting have since June for my Title deed to be amended and need it changing very soon as it could have Tax implications for myself and my partner. What can I do to get this resolved as I could end up paying more taxes when I don't have to?

    Thanks,

    Reply
    • Replies to DK>

      Comment by AdamH posted on

      DK - check with your conveyancer re progress and if it’s still waiting ask them to request expedition. They should know how to do that

      Reply
  95. Comment by Amanda posted on

    Hi, we're purchasing the property 143 Broad Lane, Rochdale OL16 4PP which requires first registration. We believe the application was submitted by the vendors solicitor w/c 12th Oct 20 and we were advised it had been expedited. Is there any information you can advise about the application please as we haven't received an update via the conveyancer.

    Reply
    • Replies to Amanda>

      Comment by AdamH posted on

      Amanda - it was received on 22nd October but it’s not been expedited. Please ask the conveyancer to submit their request and provide supporting documentation to confirm the sale/purchase.
      Whilst I will flag it with colleagues to start the expedite process please do notify the conveyancer to complete from their end also

      Reply
      • Replies to AdamH>

        Comment by Amanda posted on

        Thank you so much Adam for your prompt response, it's not the news we thought we'd hear as we were told different but pleased to have an update nevertheless. We will chase up through the conveyancers. Could you advise what the likely time frame is from once you've received the expedited request please?

        Reply
        • Replies to Amanda>

          Comment by AdamH posted on

          Amanda - once an application is expedited it is usually looked at within 2 weeks. So it’s all about it being in order then as to how quickly it can be completed. The solicitor can track progress once it’s been considered

          Reply
          • Replies to AdamH>

            Comment by Amanda posted on

            Thank you Adam, we really appreciate your assistance and prompt reply.

  96. Comment by GailP posted on

    Hi Adam
    You have recently been in communication with my neighbour Mr Llewellyn with regards to our houses not being listed on the register.
    We have recently placed our property on the market and have agreed a sale subject to contract however, we have been informed that an expedition process needs to be actioned.
    As mentioned by Mr Lllewellyn, we both used the same firm of Solicitors and it would be helpful to know when you did receive the necessary paperwork from them for plot 38 on the Redrow development at BB7 9ZJ (9 Ivy Bank, Barrow, Clitheroe) Thank you

    Reply
    • Replies to GailP>

      Comment by AdamH posted on

      GailP - we have an application to register Plot 38 submitted in January. So the solicitor will need to request expedition using their secure portal/Application enquiry as you state to get it moving

      Reply
  97. Comment by GailP posted on

    Thank you for your very prompt reply Adam, we will continue to push the solicitors

    Reply
  98. Comment by Fiza posted on

    Hi Adam,

    Hoping you can assist, we are in the process of purchasing a property and the sellers need to have a bankruptcy caution removed from the deeds before we can exchange. The trustee company they used (30 years ago) are not responding/ have shut down. The sellers have proof that the debt has been paid but no formal sign off. What do we need to do to have the bankruptcy removed from the deeds and how long will this take? Please help!

    Reply
  99. Comment by Hannah posted on

    We are awaiting for a first registration to be completed for 5 Oak Lea Gardens M28 1NR - which we are buying. But are unable to get an update from the vendor's solicitors - we've been told it's been expedited but struggling to get timescales. Are there any updates that you can advise about the application please as we haven't received an update via the conveyancer. We need to understand the potential completion date due to pressures on our side.

    Reply
    • Replies to Hannah>

      Comment by ianflowers posted on

      Hannah - We haven't had a request to expedite but the application has been considered and we are currently waiting for a reply from the solicitors acting to our request for information (requisition) raised on 22 September. We will not be able to proceed until we received a satisfactory resolution to the points raised.

      Reply
  100. Comment by John H posted on

    Hoping some help may be possible. Currently trying to get a property on the market following the passing of a relative. The estate agents are unable to do this as the land registry is still showing the city council as owners even though the property was purchased many years ago. How do we go about getting this rectified to allow things to progress?

    Reply
    • Replies to John H>

      Comment by AdamH posted on

      John H - we’d need an application to register their purchase

      Reply
  101. Comment by John H posted on

    From what I can see the initial purchase was made back in 1972 with the mortgage being settled in 1995 giving full ownership to the now deceased relatives. Does your comment mean that the conveyancer back then did not actually apply to transfer ownership? Surely the bank would have picked up on this?

    Reply
    • Replies to John H>

      Comment by AdamH posted on

      John H - if it’s still registered to the council then presumably so but as you have the deeds and documents presumably they help re what happened and when. The bank would pick up on it normally but you need to see when the council were registered and whether that impacts.
      The key will be any conveyance or transfer from council to buyer. There’s not a lot we can do on this blog so I’d suggest you seek some legal advice

      Reply

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