The coronavirus pandemic has been a very challenging time for us and our customers but we are now in a much stronger position. We are taking the opportunity to look at the level of service we provide and ask our customers about their priorities and how they feel we should prioritise our work.
Three more tips that will help our business customers get the most from Application Enquiry.
The first two tips that will help our business customers get the most from Application Enquiry.
Three quarters (76%) of the customers who use our free online service, Application Enquiry, agree that it reduces the time they need to speak to us.
Head of Customer Engagement Duncan Chittenden talks about how we're working with customers to improve the quality of applications.
Our Digital Services Manager looks back at 2016 and shares a few of the highlights that were made in developing our digital services.