Practice and Process archive
2024 Practice and Process October 2024 Practice guides 11, 19, 35 and 57, changes to information services fees from December, original deeds and documents for first registration applications, reply to...
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Developing a career in user research at HM Land Registry
Photo by Scott Graham on Unsplash Being a user researcher requires a broad set of skills, with the level of expertise varying depending on each role. User researchers plan, design...
Improving our digital services
Posted by:
Matthew Thomas, Digital Registration Service Product Manager, Posted on:
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Categories:
Digital services
...on feedback from customers, we continue to adapt our services to more closely meet their needs. Between April 2023 and April 2024, there were approximately 8,000 daily portal users, collectively...
We’ll need the original deeds
Posted by:
Matthew Davison, Operations Process Lead, and Richard Connolly, Improvement Lead, Registration Services, Posted on:
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Categories:
Law and practice
ULKASTUDIO/Shutterstock.com From 1 October 2024 we will no longer accept conveyancer applications for first registration based entirely on certified copies of title deeds and documents. There will be no change...
Avoid paying more than you need to for HM Land Registry information
Posted by:
Andrew Robertson, Head of Customer Policy and Service Improvement, Posted on:
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Categories:
Buying and selling property
...December 2024) per document by post. It also costs £7 at present (£11 from 9 December 2024) to obtain a copy of a document we have filed, such as a...
Putting users first
...their jobs – by automating simpler routine tasks, and eventually replacing existing casework systems with new ones that better meet user needs (in this case, users are caseworkers); build a...
How sharing your experience helps to improve the Digital Registration Service
Posted by:
Simon Herd, Senior User Researcher, Posted on:
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Categories:
Customer research, Digital services
...use DRS to submit to us. None of these changes could have happened without the involvement of conveyancers, legal professionals and other DRS users. User research – a heartfelt thank...
Containerisation in the public sector – a new platform to improve our services
...flexible foundation for new services in the future. We’ve done this by using containerisation technology and container management platforms. The simplest way to describe this new technology is that the...
Verifying a secure digital mortgage service
After two years of work on our new digital mortgage service, we are getting close to the day when a customer completes the first fully digital mortgage deed. Using the...
There’s growing interest in digital mortgages
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
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Categories:
Buying and selling property, Digital services
...Once the borrower has verified their identity, a code will be sent to their mobile phone. Entering this code will activate the electronic signing process. If there is more than...