...instructions are dealings [applications to update or amend, rather than create a register]. We know the first thing a caseworker will do is look at the basics, so we used...
...easier for you. It is our first priority. The unprecedented spikes in market volumes have affected us too. So, we have increased our overall caseworker resource by around 1,000 in...
...impossible to read. We know how frustrating this can be for applicants. What’s the impact of this? When our caseworker spots an error or omission in the application, they must...
...market to find the right solution. 3. Application processing We have invested heavily in a new caseworker system which can process the data from the digital applications. We have introduced...
...don’t currently have comprehensive information on how often they were used and how much time they saved for customers and for our caseworkers. The aim of the trial is to...
Maridav/Shutterstock.com Our absolute priority at HM Land Registry is to make our services faster for our customers. While improvements are being made through recruiting more caseworkers and streamlining our internal...
...mortgage service 'Sign your mortgage deed' enabled automatic updates to the register. Previously each submitted deed would need to be checked by a caseworker. Now the register can be updated...
...be completed immediately and allow our expert caseworkers to focus on the more technical aspects of processing applications. The customer will receive services that are increasingly near instant or real-time....
...and training programmes are beginning to address this shortfall. Five hundred and forty new people joined our caseworker cohort last year, while existing colleagues underwent development. This investment means we’ll...
...our caseworker teams, our customers, those who currently use our data, and with colleagues across government, all to ensure we are building something that works well for everyone. These conversations...