Building the service you need
Building the service you need
We’ve made real headway on improving our speed of registration but it remains our number one priority.
HM Land Registry wants your views
Posted by:
Neil Chester, Senior Customer Research Analyst, Posted on:
-
Categories:
Customer research
Our quarterly customer satisfaction surveys in conjunction with Ipsos are your opportunity to have your say, rate our service and give us your views to help us focus our efforts where you think they are needed most. Our latest fieldwork begins on Tuesday 21 February and runs until Sunday 19 March.
Tried and tested tips for reducing requisitions
Enact Conveyancing has worked closely with HM Land Registry to reduce its requisition rate by more than a third. Enact’s Remortgage Support Manager, Alan Connor-Clark, talks about the new approach and process changes which are helping them get it ‘right the first time'.
Avoiding the simple errors that cause delays
Posted by:
Mike Harlow, Deputy Chief Executive and Director of Customer and Strategy, Posted on:
-
Categories:
Law and practice
We’re seeing too many avoidable errors on applications, causing a bottleneck that is leading to weeks of delays on applications. Help us overcome this.
Using legal software to submit digital applications
HM Land Registry’s work to become digital by default is not just about our services on the portal. Here we cover how legal software can help you submit digital applications.
Digital by default – the day has arrived
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
-
Categories:
Digital services
HM Land Registry has hit a major milestone following the publication of our 2022+ Strategy: we are now digital by default. Digital applications are something we’ve been talking about for a while and today our digital and automation ambitions became more of a reality.
The HM Land Registry portal redesign
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
-
Categories:
Digital services
We're launching the first phase of our portal redesign on the day we go digital by default: 30 November. This is the day the Digital Registration Service becomes the default application submission service on the portal and the redesign is a key component in making it easier to submit digital applications.
Working in user-centred design at HM Land Registry
Posted by:
M Rowlands, Senior Content Designer, Posted on:
-
Categories:
Working at HM Land Registry
Our user-centred designers ensure our customers and caseworkers have the services and systems they need to keep the Land Register accurate and up to date. Find out more about their work and their supportive community.
Why work in IT at HM Land Registry?
Posted by:
Richard Horton, Lead Infrastructure Engineer, Posted on:
-
Categories:
Working at HM Land Registry
Working in IT Operations at HM Land Registry can be a passion or purely about the pleasure and satisfaction that comes from helping to support our hardworking colleagues.
Protecting your property from fraud: Form LL – the ‘counter-fraud’ restriction
Posted by:
Chloe Evans, Deputy Head of Counter Fraud, Posted on:
-
Categories:
Buying and selling property
Are you considering entering a restriction in your property title register to protect against fraud? Find out how the Form LL ‘counter-fraud’ restriction works, what the pros and cons are and how to go about applying for one.
What kind of joint ownership do I have?
Posted by:
Tracy Huitson, Change Manager, Customer Support Centre, Posted on:
-
Categories:
Buying and selling property
People often call us to ask about joint ownership and whether they own their property as a ‘joint tenant’ or ‘tenant in common’. Here's how you can try to find out.