Designing digital services: as easy as 1, 2, 3
...hard work to get the service into use and I am very proud of the achievement. We’ve been working in a private beta environment with Coventry Building Society and Enact...
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Discovering what’s possible with Digital Street
...questions in plain English, and get instant help and advice about the steps they need to take to buy a home. Our thinking here was that making things easier to...
I’m a Software Developer, doing IT my way
...Being in my position and having this experience really helps me reach out; I am starting off small, from instigating tampon club in the workplace to getting involved in the...
Legal challenges in challenging times
Posted by:
Robin Malpas, Deputy Director, Central Legal Services, Posted on:
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Categories:
Buying and selling property, Law and practice
...legal framework has in fact been in place since 2003 but advances in technology in recent years are making it much easier to sign a document electronically. Two options we...
Digital applications will be game-changing – for you and us
Posted by:
Simon Hayes, Chief Executive and Chief Land Registrar, Posted on:
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Categories:
Buying and selling property, Digital services
...for further innovation in the future. Ultimately, we will all benefit from a more efficient, and easy to use registration process. In the short-term we need to work together to...
Rising to the challenge
Posted by:
Chris Pope, Chief Operations Officer, Posted on:
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Categories:
Buying and selling property, Law and practice
...have also listened to the questions and comments coming in to us from our customers and introduced a number of policy changes including a temporary relaxation of our identity verification...
Benefits of a collaborative approach
...collaboration are essential. The collaborative approach – working together with us to identify trends and suggest how to improve application quality – on top of Blake Morgan’s drive for continuous...
What do we do with customer feedback?
Posted by:
Richard Turner, Customer Insight and Experience Manager, Posted on:
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Categories:
Law and practice
...What do we do with what we learn? So, what happens to this valuable insight? Does it end up in a forgotten report in someone’s inbox? In short, no –...
GOV.UK – what we’re working on: September 2017
...or when a property owner dies (form DJP). One of the actions I took from #GovBlogCamp is to think more about how to use the OASIS model (PDF), a guide...
A taste of my culture and heritage
...HM Land Registry is the first place I have ever worked which recognises Black History Month. So when I was approached by one of the Inclusion champions to get involved,...