User testing informs Digital Mortgage development
...what we meant by ‘signing digitally’. To sign the deed, our users just needed to enter a code which we’d sent to their mobile phones, and press a button to...
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‘Happy lenders, happy clients’: harnessing third-party support
Posted by:
Michelle Crouch, Customer Engagement and Development, Customer and Strategy Group, Posted on:
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Categories:
Law and practice
...and now concentrate on in-house training. As well as operating a ‘buddy’ system, we use HMLR’s materials: the How To guides are really useful – especially the YouTube video on...
UK House Price Index – National Statistic status achieved
...statistic. User testing has been fundamental in creating and improving this release. In September 2016, users of the index were invited to complete a questionnaire to help evaluate various aspects...
Testing our approach to faster, sustainable services
...also learned how to make this work practically. How different customers submit applications to HM Land Registry, how they could technically provide assurance of each applications’ quality, and how this...
Time-saving tips to speed up your applications
...you can watch our series of videos on how to avoid requisitions. 5. If you need to request more time to reply to a requisition, portal users should use ‘Reply...
We've released more HM Land Registry data free of charge
Posted by:
Andrew Trigg, Chief Geospatial & Data Officer, HM Land Registry, Posted on:
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Categories:
Data
...we are obliged to safeguard the information it contains, to prevent fraud or misuse. To ensure users of CCOD and OCOD don’t use the data to harm others or breach...
Digital developments over 2016
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
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Categories:
Digital services
...2016 but I think they demonstrate how we're committed to developing our services to best meet our users' needs. Your input and feedback in how we continue to create our...
As safe as houses – protect yourself from property fraud
Posted by:
Julie Jenkins, Head of Counter Fraud, Posted on:
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Categories:
Buying and selling property
...to date signing up for our free Property Alert service to monitor up to 10 properties If you think you may have been the victim of property fraud contact our...
Digital by default
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
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Categories:
Digital services
...will also be updating how the portal looks to make it easier to navigate and use as we make these changes. This change will be introduced in November to coincide...
Want an easy way to reduce the time and cost of your conveyancing?
Three quarters (76%) of the customers who use our free online service, Application Enquiry, agree that it reduces the time they need to speak to us about their registration applications....