Handy new checklist for lease extensions (surrender and regrants)
We have created an at-a-glance guide for conveyancers to help with lease extension applications where the existing lease is being surrendered and a new lease granted.
What’s in a name?
Posted by:
Andrew Robertson, Head of Customer Policy and Service Improvement, Posted on:
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Categories:
Law and practice
Every year, we send more than 200,000 requests for information (requisitions) in relation to variations in names in applications, such as the spelling or order of names. We look at how to avoid these time-consuming requisitions, and what to do if you spot a name variation.
What do we do with customer feedback?
Posted by:
Richard Turner, Customer Insight and Experience Manager, Posted on:
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Categories:
Law and practice
Our customers’ voices are central to the planning of services and products as well as measuring our performance. Find out how we gather feedback and how it influences our decision-making.
Customers support time-saving form RXC
Form RXC makes the process of complying with the terms of a restriction easier for everyone involved. We’re very pleased it’s proved popular with many of our customers. We have been working with them to improve the form so even more customers will adopt it and embed it in their systems.
Time-saving tips to speed up your applications
We know that delays cause frustrations for everyone. In order to speed up the time to process applications and reduce delays, we’ve collated some top tips for our customers.
In-form-ed consent
We have devised the new form RXC to use when a consent or a certificate is needed to comply with a restriction in the register. Use of the form is optional but has the advantage of ensuring consents and certificates are correct first time.
How can I remortgage online?
Posted by:
Suzanne Earl, Senior Product Manager, Posted on:
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Categories:
Buying and selling property, Digital services
Find out how we’re making it easier to remortgage online, as well as making history with our Sign your mortgage deed service.
How do you solve a problem like requisitions?
Requisitions have a clear impact on our services so we have a number of projects to help reduce the burden.
Encouraging digital identity checking in conveyancing
Posted by:
Mike Harlow, Deputy Chief Executive and Director of Customer and Strategy, Posted on:
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Categories:
Buying and selling property, Digital services, Law and practice
We are seeking feedback on our draft standard for digital identity checking, designed to support the development of new and accessible services for conveyancers.
Improving our service speeds
Posted by:
Chris Pope, Chief Operations Officer, Posted on:
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Categories:
Buying and selling property, Law and practice
An update on the speed of our service and measures we’re taking to continue to improve.