Putting users first
...what I intend to do. Five simple aims We aim to: build digital services that are quicker and easier to use – by prioritising user needs, we'll ensure we reduce...
...what I intend to do. Five simple aims We aim to: build digital services that are quicker and easier to use – by prioritising user needs, we'll ensure we reduce...
...to enrich the information within the register to make it more accessible, available and readable. Registers to support our digital transformation Early on in our work on Digital Street we...
...use this to record certain adaptations I have in place such as a “mouse foot pedal”. As I have poor dexterity and coordination in my hands, I find it difficult...
...you emails every six months just to confirm whether any applications have been made in that period. You don’t have to own the property in question to set up an...
...are now delivering our services that are essential to enable property transactions within normal service levels. In our efforts to maintain service standards in these unique circumstances, the HM Land...
...the lender’s contact details. Before FPI citizens downloaded the information and had to interpret it themselves. Now, the information is available in a simple, accessible summary that is easier to...
...using this opportunity to listen, reflect and refine in order to make this the primary application channel for our customers. This is all fed into our new digital casework engine,...
...homeowners the ability to easily understand complex information about any property they are intrigued about. Useful links Veya – Title deed insights and anti-money laundering checks (askveya.com) How to read...
...evidence in order to close a leasehold title or cancel register entries relating to leases. HM Land Registry applications, therefore, require close attention to technical detail. Incorrect or incomplete applications...
...needed to develop new processes to securely support remote casework and we needed to do it quickly. However, above all else, it is essential the integrity of the register is...