Putting users first
...their jobs – by automating simpler routine tasks, and eventually replacing existing casework systems with new ones that better meet user needs (in this case, users are caseworkers); build a...
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Containerisation in the public sector – a new platform to improve our services
...flexible foundation for new services in the future. We’ve done this by using containerisation technology and container management platforms. The simplest way to describe this new technology is that the...
There’s growing interest in digital mortgages
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
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Categories:
Buying and selling property, Digital services
...Once the borrower has verified their identity, a code will be sent to their mobile phone. Entering this code will activate the electronic signing process. If there is more than...
How sharing your experience helps to improve the Digital Registration Service
Posted by:
Simon Herd, Senior User Researcher, Posted on:
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Categories:
Customer research, Digital services
...use DRS to submit to us. None of these changes could have happened without the involvement of conveyancers, legal professionals and other DRS users. User research – a heartfelt thank...
User testing informs Digital Mortgage development
...what we meant by ‘signing digitally’. To sign the deed, our users just needed to enter a code which we’d sent to their mobile phones, and press a button to...
The scale and cost of requisitions
Posted by:
Ilia Bowles, Head of Directorate Planning, HM Land Registry Service Delivery, Posted on:
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Categories:
Law and practice
...The chart shows the actual number of requisitions sent over each error type from October 2023 to September 2024 – all together more than 600,000 points. Our economists examined how...
Digital developments over 2016
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
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Categories:
Digital services
...and the new methodology now includes more information in calculations such as cash sales and new dwellings, type of buyer (first-time buyer or existing owner) to provide full coverage of...
Accounting for discounts and incentives in developer applications
...information. Last year (1 April 2023 to 31 March 2024), we sent 2,035 requisitions over discounts and incentives, 806 of these in the first three months of 2024 alone, so...
Open data revolution: harnessing the power of land ownership insights
...for the first time late last year. We’re already using this data within our ForeSite commercial real estate platform to showcase the broader potential of property data to generate new...
Urban archaeology and the science of urban preservation
Have you ever wondered about the history of your local area? Even if you work or reside in one of the 28 ‘new towns’ in the United Kingdom, you will...