Designing digital services: as easy as 1, 2, 3
...been put in by so many people turn into a successful outcome. But what are the takeaways and what’s next? 1. Speak to users frequently This new service has borrowers,...
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Getting the most from Application Enquiry part 1
...will help professionals get the most from the service. The advice in this blog builds on the step by step instructions in our Application Enquiry user guide and adds some...
Celebrating conveyancers
Posted by:
Mike Harlow, Deputy Chief Executive and Director of Customer and Strategy, Posted on:
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Categories:
Law and practice
...profession. It has been a tough few years that has seen unprecedented sharp rises in volumes. And yet conveyancers have found a way through. Millions are now in their new...
We’re Customer Support, but who are we?
Posted by:
Alex Cook, Customer Support Centre Change Delivery Manager, Posted on:
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Categories:
Buying and selling property, Working at HM Land Registry
...queries every year. Support centre staff encompass a range and breadth of casework skills, with the newest recruits undergoing a minimum of 12 weeks’ training. Working alongside them are longer-serving,...
What do we do with customer feedback?
Posted by:
Richard Turner, Customer Insight and Experience Manager, Posted on:
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Categories:
Law and practice
...we asked customers for feedback. The form is a new way to provide a consent or certificate to comply with a restriction on the register. As a result of suggestions...
Making our webinars accessible by default
I joined HM Land Registry as a Registration Officer in October 2016. I've since worked in a variety of roles and supported my local office, Peterborough, in promoting diversity and...
A portal to time saved
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
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Categories:
Digital services
...letters – all in one place. The accessible, user friendly interface will make it quicker to find the information they need, including an estimated completion date which will help with...
From smart contracts to blockchain: year two of our research
...will we use the same approach to user research? Will the users and their needs be the same, or different? The list of possible users is very long, and includes...
Are you a BIM expert?
Infrastructure design professionals and central government strategists began to get serious about working with data when we crossed the threshold of this new decade. These have been ten years in...
How geospatial data works with GIS to map the big picture for big data
...develop and grow and export its particular brand of expertise: creative but considered planning and development. The Olympic Park and Village which spawned a new community in Newham, previously a...