...queries every year. Support centre staff encompass a range and breadth of casework skills, with the newest recruits undergoing a minimum of 12 weeks’ training. Working alongside them are longer-serving,...
...will we use the same approach to user research? Will the users and their needs be the same, or different? The list of possible users is very long, and includes...
...letters – all in one place. The accessible, user friendly interface will make it quicker to find the information they need, including an estimated completion date which will help with...
...profession. It has been a tough few years that has seen unprecedented sharp rises in volumes. And yet conveyancers have found a way through. Millions are now in their new...
...service in response to user feedback since we launched it. Once you have found the details you need, you can save them as a PDF to keep for your records...
...through the Business Gateway community (Business Gateway is just the name we use for those APIs when working with software developers), to deliver exciting, new services that our users want....
...the core of this new system and we’re rolling it out across application types. Our new Application Processing Engine has already reduced the time taken to process some applications by...
...customers to find out how we can make using the new service as simple and easy as possible. The good news is, based on those conversations, we have found a...
...includes the lodging of applications – with our new Digital Registration Service. Part of HM Land Registry’s portal, the new Digital Registration Service checks information as you enter it, before...
...our offices. In addition: 6 million applications have now been managed in the system 2,500 users have access to the system, including processors and managers an average of 6,000 new...