...we asked customers for feedback. The form is a new way to provide a consent or certificate to comply with a restriction on the register. As a result of suggestions...
...don’t currently have comprehensive information on how often they were used and how much time they saved for customers and for our caseworkers. The aim of the trial is to...
...usual, but to those of us working in IT Operations it can be a passion, a job for life or purely about the pleasure and satisfaction that comes from helping...
...all members of the department’s User Research Practice, where we establish the standards required for research quality and promote an inclusive environment for success. Within the profession, there is scope...
...priority, we are introducing new services and support to make life a little easier for our customers. Although there is still much to do, we’ve made numerous strides in the...
...for the better Each time a customer submits an application, we invite them to take part in a short survey. This helps us understand what’s on their mind and what...
...the basis that it’s better to be safe than sorry, not only to compile a complete and correct register, but also to ensure our data is in optimal condition, prevent...
...loss of millions rather than thousands of pounds in revenue. Time to get virtual: good data; BIM makes it better We're in a golden era for infrastructure. Future cities are...
...who died to secure the rights and freedoms we could so easily take for granted today. But also to the unsung heroes, hidden from memory or accolade, who helped forge...
...this year we introduced the ability for customers to see their draft applications from the new Digital Registration Service (DRS) alongside their other portal applications. Customers simply filter for ‘saved’...