Branislav Nenin/Shutterstock.com Two new enhancements are being added to the portal, designed to save customers’ time and provide greater clarity on the progress of their applications. It is now easier...
...service in response to user feedback since we launched it. Once you have found the details you need, you can save them as a PDF to keep for your records...
...been put in by so many people turn into a successful outcome. But what are the takeaways and what’s next? 1. Speak to users frequently This new service has borrowers,...
...profession. It has been a tough few years that has seen unprecedented sharp rises in volumes. And yet conveyancers have found a way through. Millions are now in their new...
...queries every year. Support centre staff encompass a range and breadth of casework skills, with the newest recruits undergoing a minimum of 12 weeks’ training. Working alongside them are longer-serving,...
...we asked customers for feedback. The form is a new way to provide a consent or certificate to comply with a restriction on the register. As a result of suggestions...
...will help professionals get the most from the service. The advice in this blog builds on the step by step instructions in our Application Enquiry user guide and adds some...
I joined HM Land Registry as a Registration Officer in October 2016. I've since worked in a variety of roles and supported my local office, Peterborough, in promoting diversity and...
...will we use the same approach to user research? Will the users and their needs be the same, or different? The list of possible users is very long, and includes...
...letters – all in one place. The accessible, user friendly interface will make it quicker to find the information they need, including an estimated completion date which will help with...