We are simplifying the registration of personal covenants
We are making the process by which we enter personal covenants in the register more consistent. Customers now see (since 13 November) a new entry in the register in respect...
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We’re Customer Support, but who are we?
Posted by:
Alex Cook, Customer Support Centre Change Delivery Manager, Posted on:
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Categories:
Buying and selling property, Working at HM Land Registry
...queries every year. Support centre staff encompass a range and breadth of casework skills, with the newest recruits undergoing a minimum of 12 weeks’ training. Working alongside them are longer-serving,...
What do we do with customer feedback?
Posted by:
Richard Turner, Customer Insight and Experience Manager, Posted on:
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Categories:
Law and practice
...we asked customers for feedback. The form is a new way to provide a consent or certificate to comply with a restriction on the register. As a result of suggestions...
More HM Land Registry customers are saving time and money with right-first-time applications
Posted by:
Andrew Robertson, Head of Customer Policy and Service Improvement, Posted on:
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Categories:
Buying and selling property, Data, Digital services, Law and practice
...promising news for the sector, and we thank everyone for working hard to reduce requisitions. What we’re doing to help We continue to develop and enhance our free training and...
Celebrating conveyancers
Posted by:
Mike Harlow, Deputy Chief Executive and Director of Customer and Strategy, Posted on:
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Categories:
Law and practice
...profession. It has been a tough few years that has seen unprecedented sharp rises in volumes. And yet conveyancers have found a way through. Millions are now in their new...
Getting the most from Application Enquiry part 1
...will help professionals get the most from the service. The advice in this blog builds on the step by step instructions in our Application Enquiry user guide and adds some...
Making our webinars accessible by default
I joined HM Land Registry as a Registration Officer in October 2016. I've since worked in a variety of roles and supported my local office, Peterborough, in promoting diversity and...
From smart contracts to blockchain: year two of our research
...will we use the same approach to user research? Will the users and their needs be the same, or different? The list of possible users is very long, and includes...
A portal to time saved
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
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Categories:
Digital services
...letters – all in one place. The accessible, user friendly interface will make it quicker to find the information they need, including an estimated completion date which will help with...
How artificial intelligence makes good property management even better
...from other applications, AskPorter is a multi-channel communications platform with an open Application Programming Interface (API), designed to connect with other applications and provide a single user-friendly interface. On top...