My birthday surprise
...improved my social life. This year for the second time I officially represented HM Land Registry at Blackpool Pride and although it didn’t stop raining for the entire day it...
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When I grow up I want to be a…Facilities Manager!
...college work five months early and found the confidence to apply for a temporary promotion into the Facilities and Property Asset Management Team, to which I was successful! I spent...
How artificial intelligence makes good property management even better
...Essentially, Porter serves as a personal assistant for property managers and a property concierge for customers and tenants. What’s more, Porter is continuously learning from interactions, both in terms of...
Designing digital services: as easy as 1, 2, 3
...Verify. This first was a big step for the Sign your mortgage deed team, for the mortgage lender (Coventry Building Society), and the conveyancer (Enact Conveyancing). It followed months of...
Working together to produce a user-friendly Local Land Charges Register
Posted by:
Paul Albone, Chief Operating Officer, tmgroup, Posted on:
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Categories:
Local Land Charges
...only” result for the Business Gateway refresh service. With immediate upfront data and unlimited refreshes for six months, conveyancers can identify potential problems much earlier. This should, we hope, lead...
A portal to time saved
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
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Categories:
Digital services
...forward planning, and, alongside our other enhancements, reduce the time customers would previously have spent contacting us for status updates. View My Applications enables direct access to all applications where...
How we’ve delivered the Local Land Charges service during coronavirus
Posted by:
Allison Bradbury, Head of Local Land Charges Programme, Posted on:
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Categories:
Local Land Charges
Andrey_Popov/Shutterstock.com Continuing through the disruption During the disruption caused by coronavirus (COVID-19), the main focus for HM Land Registry has been to keep our services running as closely to normal...
Security, speed, affordability: the benefits of lodging certified copies with first registrations
ashadhodhomei/Shutterstock.com Four years ago I provided some top tips on how to overcome the teething problems involved in applying our change in practice on sending certified copies of deeds for...
What do we do with customer feedback?
Posted by:
Richard Turner, Customer Insight and Experience Manager, Posted on:
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Categories:
Law and practice
...we asked customers for feedback. The form is a new way to provide a consent or certificate to comply with a restriction on the register. As a result of suggestions...
Trialling telephone requisitions
...don’t currently have comprehensive information on how often they were used and how much time they saved for customers and for our caseworkers. The aim of the trial is to...