...forward planning, and, alongside our other enhancements, reduce the time customers would previously have spent contacting us for status updates. View My Applications enables direct access to all applications where...
Andrey_Popov/Shutterstock.com Continuing through the disruption During the disruption caused by coronavirus (COVID-19), the main focus for HM Land Registry has been to keep our services running as closely to normal...
ashadhodhomei/Shutterstock.com Four years ago I provided some top tips on how to overcome the teething problems involved in applying our change in practice on sending certified copies of deeds for...
...we asked customers for feedback. The form is a new way to provide a consent or certificate to comply with a restriction on the register. As a result of suggestions...
...don’t currently have comprehensive information on how often they were used and how much time they saved for customers and for our caseworkers. The aim of the trial is to...
...usual, but to those of us working in IT Operations it can be a passion, a job for life or purely about the pleasure and satisfaction that comes from helping...
...all members of the department’s User Research Practice, where we establish the standards required for research quality and promote an inclusive environment for success. Within the profession, there is scope...
...priority, we are introducing new services and support to make life a little easier for our customers. Although there is still much to do, we’ve made numerous strides in the...
...digital services to be easy for customers to use, so your feedback is crucial to shaping the future." Mark Gray, Chief Transformation and Technology Officer Your input has shaped DRS...
...to reduce the number of requisitions we send. Last year, for example, we received more than 4.4 million applications, of which more than 947,000 (22%) required a requisition, each containing...