...train new caseworkers. Recognising this, our efforts to increasingly automate and improve our casework systems will ensure we maximise our increasing capacity, delivering better efficiencies in the near term, as...
...postcode and house number. However, in order to identify informative trends I had to make a decision on where to limit the depth available to the user. Eventually I decided...
...with a wide range of customers, including those who have joined our professionals’ research panel, which you can join too. Sign up to the panel. How you make a difference...
...the coming together of people from across the community in which we live and work, in order to make it better. To make it for everyone. It doesn’t matter who...
...am my dad’s second carer and it is very hard. He, my mum and sister live in Mantua in Italy and we are lucky enough to afford a live-in carer...
...to discover that HM Land Registry is actually very forward-looking and is using digital technology to transform how land registration works. I think some of our customers may have a...
...feel great after every session. Christmas is a great time to sing, with a plethora of hymns, carols and Christmas songs to get you in the mood for the festive...
...to keep talking – face to face, telephone, Skype – then anything is possible. Some of Warwick’s challenges on the journey to go-live included resourcing the task in hand on...
...was to me – until my husband and I joined the 1 in 6… When I found myself having to undertake fertility treatment in 2016, I felt really lucky to...
...goal shared by many, of course. That commonality of purpose is a strength right now. Going into lockdown Our first objective when we went into lockdown was to enable searches...