My apprenticeship story: reverse mentoring
...I would have had the confidence to apply for the position if it weren’t for pushing myself out my comfort zone and putting my name forward for the reverse mentoring....
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GOV.UK - what we’re working on: August 2017
...application process easier for customers. Happy blog-iversary I’ve been posting monthly blog updates about what we're up to online for two years now. In this time, I’ve attended user research...
My experience as a Civil Service Fast Streamer at HM Land Registry
...Business Manager in the Department for Work and Pensions, so this is a great opportunity for me to reflect on some of the work I have done and to give...
Putting users first
...digital programme to help achieve those goals. The aim is simple: we’re going to use digital ways of working to help us become the world’s leading land registry for speed,...
Discovering what’s possible with Digital Street
...understand up front means users can make more informed decisions, earlier in the process. For example, it’s common for people to get emotionally attached to a property they’d like to...
Registering land for more than 150 years
K303/Shutterstock.com “An ungodly jumble.” This is how Oliver Cromwell described English land law back in the 17th century and for the last 157 years it has been the responsibility of...
Digital by default
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
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Categories:
Digital services
...significantly improve completion of straightforward transactions with an ambition to return to same day applications for many. To achieve the end-to-end automation we are striving for, we need more of...
Making our services more efficient
Posted by:
Angie Clarkson, Deputy Director - Registration Services, Posted on:
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Categories:
Digital services
...has caused backlogs for HM Land Registry during periods of economic growth, which we have managed entirely through recruitment. Automation will provide a more resilient service for our customers in...
What kind of joint ownership do I have?
Posted by:
Tracy Huitson, Change Manager, Customer Support Centre, Posted on:
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Categories:
Buying and selling property
...which the property is inherited A deed of gift Application forms sent to us when we registered the ownership, for example: application form FR1 application form AP1 form JO (if...
Tried and tested tips for reducing requisitions
@hsleathphoto HM Land Registry is working with customers to help drive down the number of requests for information (requisitions) we send, which cause delays in the registration process and can...