Working together to improve application quality
...priority. Together, we believe we can drive down the time it takes us to process applications, especially new title applications, and reduce the time and cost of registration if the...
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From customer complaints to complex computers: starting a new chapter as an IT apprentice
...background in hospitality and retail management, but I’ve immersed myself in my new working environment and it’s been great to test my brain again. In my first few months, I...
Giving you quick, accurate, consistent support
Posted by:
Chris Pope, Chief Operations Officer, Posted on:
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Categories:
Buying and selling property
...working with partners to introduce new call handling software and equipment at our CSC, while upgrading what we currently use. This is enhancing our call routing, monitoring and service planning,...
Enhancing our registers
...designing a wider range of services which need to access our registers quickly. Our customers – both traditional customers such as conveyancers and newer data customers such as technology firms...
Out in HM Land Registry
Posted by:
Oliver Ducker, Registration Officer, Posted on:
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Categories:
Working at HM Land Registry
...so sure I could be when I first started working here. Not for any particular reason, but it’s a new environment, a new set of people, y’know? You just can’t...
Collaborating on the future of digital land registration
Posted by:
Mike Harlow, Deputy Chief Executive and Director of Customer and Strategy, Posted on:
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Categories:
Digital services
...Underneath it said, ‘the art of management’. I soon changed to law and started work as a commercial property solicitor. Before too long we were awash with new technology –...
Where is my HM Land Registry application?
Posted by:
Andrew Robertson, Head of Customer Policy and Service Improvement, Posted on:
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Categories:
Buying and selling property
...with new owners and details such as mortgages or other interests. Often conveyancers don’t submit the application until a few weeks after the date of completion. It is not unusual...
Digital applications – making the future a reality
Posted by:
Eddie Davies, Deputy Director – Digital Services (Head of Product), Posted on:
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Categories:
Buying and selling property, Digital services
...over 100,000 applications submitted digitally via our customer portal using our new Digital Registration Service feature. This was launched as a test service to all customers in April and we’re...
How can I get my urgent application to HM Land Registry fast-tracked?
Anyone browsing the property pages of a news website in the last year will have seen countless articles about how busy the UK housing market has been and continues...
Making our services more efficient
Posted by:
Angie Clarkson, Deputy Director - Registration Services, Posted on:
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Categories:
Digital services
...volatile with demand rising and falling sharply. While the last few years has seen sharp changes in economic fortunes, the fluctuations in the property market is nothing new. Historically this...