Over the last few weeks we have become more flexible in our decision-making and more responsive to our customers’ needs. The future looks bright but we and the property sector continue to face some real challenges.
The coronavirus pandemic has been a very challenging time for us and our customers but we are now in a much stronger position. We are taking the opportunity to look at the level of service we provide and ask our customers about their priorities and how they feel we should prioritise our work.
Our Workflow system helps manage the 20,000 applications we receive each day. Charlotte Fretwell explains its transformational impact, now recognised by an award from our IT industry peers.
It’s been another important year for HM Land Registry and we're glad to see that so many of you are following our work on our blog. As the year comes to a close we look back on the most-read posts of 2018.
Chris Pope, our Chief Operations Officer, explains our new customer charter and how we're improving the way we work with our customers.
...the Land Transaction Tax Certificate. Upgrades have been made to Business Gateway and the portal, our online transactional channels that professional customers use, to accept the new Welsh Revenue Authority...
Our Head of Customer Policy, Andrew Robertson, sets out how and why we are looking at opening up our conveyancer data.
...guaranteed and protected’, reflects this heritage and reinforces our commitment to put our customers right at the heart of our organisation. We have just released our Business Strategy 2017 to...
...then input this code to confirm that they are the person signing the deed. Our digital signature won’t be an electronic representation of a handwritten signature, but a secure way...
...down the time it takes us to process applications, especially new title applications, and reduce the time and cost of registration. How to make an Application Enquiry Our guide explains...